Sales Operations Manager

Job Title: Sales Operations Manager

Location: Homeworking with frequent site visits

Salary: £49,600

Job Type: Full-time, Permanent

We are the largest not-for-profit provider of housing and care for older people in England. We manage 60,000 homes for people in later life across almost 1,700 sites and operate in over 85% of local councils in England. Helping people enjoy later life is our passion. It has been for nearly 60 years. And today, in an ageing society, our housing, care and support is needed more than ever.

As England’s largest provider of specialist housing and care for those in later life, we’re committed to creating choice and opportunity for everyone. We put our residents at the heart of everything we do, listening carefully and shaping our homes and services around them.

And we’re proudly not-for-profit, which means every penny we make is reinvested into our properties and services, building more and innovating for the future so that people can have a home where they love living in later life.

As the Sales Operations Manager, you will play a critical role in overseeing and streamlining the sales process, from the memorandum of sale to completion. This role involves building relationships with prospective purchasers, ensuring smooth sales journeys, and collaborating across departments to optimize efficiency.

Key Accountabilities will include:

Lead and manage the sales operations team.

Deliver new build sales support from memorandum of sale to practical legal completion.

Manage resales for existing new build sites, maintaining the value in available stock.

Provide general sales support administration, including induction for new starters.

Operational management of compliance checks and services, ensuring regulatory requirements are met.

Implement and maintain efficient team process checks to ensure adherence to sales policies and procedures.

Monitor and track sales leads, ensuring prompt follow-up and timely updates to clients and stakeholders.

Track sales metrics, report on KPIs, and analyse sales data to identify opportunities and challenges.

Collaborate closely with sales representatives, assisting with contracts, negotiations, and other aspects of the sales process.

Coordinate with various departments to ensure seamless coordination and a smooth customer journey.

Develop and implement efficient sales progress tracking systems, utilizing CRM tools.

Address customer inquiries and concerns promptly, maintaining a high level of customer satisfaction.

Produce weekly sales progress reports and end-of-term reports.

Analyse sales data and trends, providing insights for strategy improvements.

Continuously improve sales processes and workflows to optimize efficiency.

Provide expertise on all matters pertaining to sales and resales, including legal processes and sales schemes.

Make informed financial decisions to achieve the best possible sales price and meet budgets on time.

About You

To be successful in this role, you’ll already have/be;

Estate Agency qualification desirable

Proven experience in sales management, with a focus on sales progress tracking and coordination

Success in residential estate agency services equivalent to the level of Sales Manager/Regional Sales Manager

Experience in selling within the retirement sector is advantageous.

Demonstrated excellent customer service and understanding of customer and data confidentiality.

Experience working with older people is desirable.

Excellent customer service skills

Self-motivated and target-driven

Lead generation and proven track record in closing sales

Relationship management and strong negotiation skills

Clear communication and responsiveness to questions and requirements

Computer and technology literacy

Ability to empathize with older people.

Working knowledge of relevant legislation relating to estate agency services

Knowledge of resales and estate agent-type service

Knowledge of effective sales and marketing techniques

Knowledge of Anchor and the services it offers.

Understanding of confidentiality and data protection

Previous experience working in a housing or retirement housing sales/resales environment.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.