Sales & Hire Controller / Transport Planner

Our client a well established supplier with 10 depots across the North West are looking to recruit a Trade Counter Sales Assistant. They supply all types of customers in all types of business, specialising in many types of equipment. Ideally you will have experience in the trade counter, industry and or sales with a good understanding of how people in these trades are dealt with. A retail only background usually is not suitable. Excellent communication and sales skills along with strong organisational skills to effectively manage hire contracts, be able to identify problems, assess and resolve them. You will be a confident, professional and outgoing manner to be able to deal with customers at all levels using your exceptional customer service skills
Duties include
• Maximise sales by providing high levels of customer service in all areas including answering phones promptly, handling queries and orders efficiently and accurately.
• Serve on the depot counter providing a quick and accurate response to customer’s needs.
• Taking of orders, processing and following them through to completion.
• Arranging delivery and collection of orders in according with the customer’s requirements.
• Liaising, where required, with other depot employees, customers, depots, workshops and sales teams
• Ensuring that all opportunities to maximise the depot and the groups sales to a customer are attained
• Ensuring that all products hired to customers are safe and have been properly tested in accordance with company procedures
• Processing all input to IT systems and paperwork relating to on-hires, off-hires and stock transfers, etc.
• Developing and maintaining knowledge of the depots equipment for hire/sale including basic knowledge of accessory, safety and test & run requirements
• Keep the Depot Manager informed of any repairs and maintenance of equipment required
• Handling of cash transaction
• Keeping the depot, and in particular the hire desk area, tidy at all times
• Maintaining product knowledge
• The role also includes daily transport planning, checking that all traffic planning activity is undertaken in line with legislative requirements
• Cost effectively plan and dispatch routes to achieve delivery times maximising available resources
Hours are 8am – 5pm with alternate Saturdays 8am-12pm