Sales Assistant

Sales Assistant

Location: Amsterdam Way, Norwich, NR6 6EP
Salary: £11,628.90
Hours: 21 hours per week
Permanent position

We are looking for a Sales Assistant for our Norwich showroom. Can you deliver an exceptional level of personalised service to introduce feel good furniture to our customers and in turn improving their wellbeing.

A day in the life of a Sales Assistant.

Overview of position

On a daily basis you will be dealing with the following to support customers.

· Offering a fantastic service from the start- Opening doors for customers and offering refreshments. If the weather is bad making sure that umbrellas are taken to the car.

· Sharing knowledge about wellbeing benefits of feel-good Furniture.

· Speaking to customers through our exclusive chair fitting service, enabling them to find the right furniture for them.

· Eye for detail to assist the customer with creating their dream furniture, from fabrics, leathers and personal details which will make their furniture not only feel good but look great too.

· You will help keeps showrooms, uniforms and products look their best buy ensuring they are clean, fresh and welcoming.

· Ensuring that customers are happy by creating a welcoming and friendly space.

· Processing customer orders accurately to ensure that their feel-good furniture is crafted to their specification and arrives exactly as the imagined.

Experience / skill required.

· Experienced within retail sales – Desirable.

· Customer service or customer facing experience- Desirable.

· Attention to deal.

· Friendly, welcoming and caring attitude

· Be able to assist with completing a sales order.

· With the roles been customer facing DBS check will apply.

· Our stores are open every day, so it is important to have flexibility to work during the weekends as well as weekdays.

Our colleagues can all expect:
Throughout Training and development.

· This includes the HSL Academy, our wide-ranging training programme delivered in Batley at our office, factory and distribution centre

· This includes detailed training by our independent Occupational Therapist, Julie Jennings.

Benefits

· Our stores are open every day, so it is important to have flexibility to work during the weekends as well as weekdays.

· Contributory pension

· Death-in-service cover (qualifying period applies)

· 30 days’ holiday (pro rata) including public holidays – increasing to 33 for long-standing service.

· Discretionary bonus (usually paid annually & qualifying period applies)

· Health cash plan offered through Westfield Health giving cashback on optical, dental, physiotherapy and much more.

· Westfield rewards – spend and collect points or discounted shopping vouchers (e.g. 7% off at M&S), discounted gym membership etc.

· Colleague discount (50% on HSL furniture for personal use & 20% for family and friends)

· Transave Partnership (You can opt to boost your financial wellbeing by saving a minimum of £5 per month with our partner TransaveUK Credit Union, a not-for-profit savings and loan cooperative).

· Surprise and delight events (e.g. Fish & Chip Thursday, ice-cream treats, afternoon tea, Easter eggs, Christmas lunch, Christmas meal)

· Free onsite parking (at most locations)

Who we are
HSL are a proud Yorkshire-based family business, with 53 showrooms across the UK. For 55 years, our craftsmen and women have lovingly handcrafted chairs, sofas and beds that make a real difference to the wellbeing of our customers. Whilst we have grown over the years, our core values are still the same.

At HSL, we do things differently.
We believe that furniture should make you feel good. That’s why our award-winning range of feel-good furniture is specifically designed around the body and comes in different sizes to fit each unique individual. We use our exclusive chair fitting service to help us personalise and enhance the comfort of our customers, handcrafting furniture that ultimately improves their overall wellbeing.
We are proud to have a personalised approach to style. We offer a wide range of beautiful collections to suit all tastes, with a wealth of luxurious fabrics and sumptuous leathers to choose from.
Our commitment to providing a world-leading customer experience sits at the heart of everything we do. It is no coincidence that we have been ranked the top furniture retailer on Trustpilot by our very own customers.

We’d love to hear from you, please send your CV to us by clicking the apply button and we will be in touch shortly.