Sales Administrator / Customer Service Advisor
Full job description
Samcra Resourcing
Salary: £26,000 per year
Working within a busy Sales & Customer Services department, you will be dealing with customers, key accounts, and internal departments, to ensure customer orders are processed accurately and efficiently.
You will be responsible for the timely processing of customer orders, queries or requests by our customers or colleagues.
Responsibilities:
* Processing of customer orders and enquiries to meet company OTIF targets.
* Handling of emails within the Sales, Web & Returns Inboxes, directly contacting customers where necessary.
* Working towards the Sales Administration / Customer Service team objectives.
* Monitor the sales open order book, ensuring customer orders are delivered on time.
* Working with Key Accounts following and improving the required procedures.
* Answering incoming phone calls, being proactive when there are live marketing campaigns or up-sell opportunities.
* Creating Pro-Forma Invoices as required.
* Maintaining and updating customer contact information on ERP and CRM systems.
* Invoicing of daily order dispatches.
* Production and circulation of daily sales figures.
* Correcting EDI mapping errors.
* To propose improvement initiatives aimed at increasing departmental efficiencies, managing any assigned improvement plans to completion
* To perform other duties and tasks as requested
Key Skills
* Confident manner with the ability to communicate at all levels and across all media types.
* Able to work on own initiative.
* Organised and methodical.
* Sage ERP 1000 experience is advantageous but not essential
* Experience of Microsoft Office Outlook, Excel and Word
* Experience of Sales-I or other CRM systems is advantageous
Package
* Salary: £26,000per year (depending on experience)
* Holiday: 28 days per annum
* Flexible / Home Working (where applicable)
* Company Pension Scheme
* Death in Service Life Assurance
If you feel that you have the necessary skills to apply for this role we want to hear from you.
To apply for this job please visit definitejobs.co.uk.