Client Services / Customer Service Administrator

Our client is the leading port-centric retail logistics company in the UK, long established with an unsurpassed reputation for offering high quality supply chain services to their international client base. They are currently seeking new individuals to join their prestigious Client Services Team based in Southampton.

As a member of the Client Services team you will work closely with a complementary blend of Account Managers to ensure an unsurpassed service experience for clients. You will operate on the front line of customer services & administration; ensuring requests are managed in an appropriate & timely manner. You will build strong client relationships & will utilise the in-house IT systems to process orders and manage information flow to provide retail supply chain support solutions to meet SLA.

You will be confident & proactive with the ability to think on your feet. Demonstrating a professional attitude to both clients & colleagues alike, playing a pivotal administrative role within this busy & sometimes demanding environment.

Your duties as a Client Services Team Member will include:

* Providing an excellent level of customer service to clients.
* Dealing with enquiries, queries & delivering services outside of the agreed SLA.
* Accurately enter data onto the CRM & other processing systems.
* Utilising systems & the relationship with clients to help in the forecasting & planning across the business.
* Meeting with clients where required to ensure their needs are being fully met, as well as proposing improvements to ensure a high quality of service delivery.
* Training & helping to develop the Client Services Team to achieve shared goals.

The ideal candidate will possess the following skills and qualities:

* Have excellent attention to detail with the ability to communicate with individuals (at all levels) through a variety of methods (phone, face to face, email etc).
* Be able to demonstrate a professional & flexible approach to working, with the ability to multi-task & prioritise workloads.
* Be a confident administrator with accurate data entry skills.
* Be truly dedicated to providing an outstanding level of customer service; be diligent with the ability to work within a pressured environment.
* Demonstrate resilience & resourcefulness with the ability to think on your feet.
* Be prepared to step up if required & relish challenges.

Salary and reward package:

* Salary is circa £26,000 – £27,600depending on skills & experience.