Sales Account Manager
Full job description
One Resource
Salary: £30,000 – £36,000 per year
A market leading Civil Engineering & Construction solutions specialist have 2 new opportunities that have become available due to business growth; for 2 Sales Account Managers to work within their new, purpose built office facility off Junc 36. A company who prides themselves on offering comprehensive Engineering solutions to a wide range of high-end, prestige clients.
The role of a Sales Account Manager will involve the following:
Main activities/responsibilities/key tasks, including, but not limited to[1]:
* Generate leads and opportunities from the account base whilst cleansing and keeping updated contact details using Salesforce
* Take a proactive approach to building relationships and engaging with customers who do not currently receive a pro-active contact or visit by the Sales team
* Provide a dedicated point of contact; own the customer relationship, through a comprehensive knowledge of the customers’ account and facilitate the resolution of outstanding queries/complaints/claims in a responsive and timely manner
* Collate customer feedback e.g., innovation ideas, product requirements (forecasting)
* Support the sales and marketing plan with external communications in conjunction with any on-going promotions
* Deliver improved customer engagement with the National Buying Groups and their members – demonstrated through increase in sales and understanding the customer needs as a result of the Customer Satisfaction survey outputs for this tranche of customers
* Follow up marketing campaigns and promotions to ensure customers are fully aware of new products and service offers
* Gain and maintain a thorough understanding of the product range stocked by the Merchants to better understand opportunities for up-selling, cross-selling and link-selling
* Review customer order history and advise on how to optimise order build, including cross selling, up-selling and link selling as appropriate
Performance Measures (KPIs):
* Adaptability, flexibility, and capability: measurable via annual appraisals
* Customer service: minimise overdue orders; maximise customer satisfaction/interpret requirements
* Technical expertise
* Sales/profit v target: order intake, sales and maintain margins in line with business expectations
* Timely completion of tasks/projects and completion/submission of reports in a professional manner and to agreed time targets
* Timely submission of tender documents when required
* Creation of new markets
Knowledge, skills & experience:
* Educated to GCSE/Degree level
* Ability to display sound judgement and business acumen
* Ability to display exceptional leadership skills
* Proven experience of, and can demonstrate excellent technical sales skills
* Proven experience of working with multiple discipline projects; working within a challenging engineering/manufacturing environment
The role is offered with a highly competitive package:
* A salary 25k-30k commensurate with experience level
* Monday to Friday hours 8.30am-5pm
* 23 days annual leave plus stats
* Pension scheme
* On site car parking
* Progression opportunity
To apply for this job please visit definitejobs.co.uk.