Russian Speaking IT Support Analyst
Full job description
Bowerford Associates
Salary: £32,400 – £33,600 per year
Our client is looking for a Russian speaking and writing 1ST / 2nd line Support analyst to work in busy team. The role will supporting customer’s technical issues, as well as taking a proactive stance in improving the managed services delivered through additional services and effective Problem Management. Your primary role is resolution of 1st / 2nd line customer’s calls in accordance with defined Service Level Agreements, with professionalism and authority.
As well as good English the right candidate MUST be able to speak and write fluent Russian and will have a mixture of the skills below (not all required)
Exchange 2003 – 2013
Citrix – XenApp, Access Gateway, XenDesktop
Microsoft Active Directory
Microsoft; Core Infrastructure & Desktop
Backup Software – Veem, Backup Exec
Microsoft SQL
Web filtering
Mobile Devices
Hyper-V, VMware
Networking – LAN\WAN, Firewalls.
Experience of working in an ITIL® based environment
Excellent customer service skills
Experience of Service desk environmentThere will also be a shift rota with some weekend and evening work (paid overtime). Standard hours of work are Monday to Friday – 09:00 – 17:30. Great role for the right person. Please send your CV for more details.
Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.
To apply for this job please visit definitejobs.co.uk.