Revenue & Benefits Officer

Revenue & Benefits Advisor
Salary: £26,000per year plus benefits

Permanent Vacancy
Pershore, Worcestershire
Multiple roles

Main Responsibilities:
• To provide a dedicated telephone customer service dealing with enquiries from customers and stakeholders via telephone, written or face to face.
• Providing explanations and clarification of decisions and actions taken and general advice and guidance relating to legislation, policy and procedures.

Revenues
• To identify and process the correct liability for each property, checking and issuing appropriate bills, forms and notices.
• To agree and set up Direct Debit arrangements, amendments, cancellations, special payment arrangements and action refunds as appropriate.
• To decide and implement suitable action after a Liability Order has been granted, up to and including referring appropriate case to bailiffs and issuing committal warning letters or pre bankruptcy letters.

Benefits/Support
• To gather evidence and information in support of all assessment applications received
• To process and determine claims for Housing Benefit and/or Council Tax Support accurately and in accordance with the benefit regulations, legislation and guidance.
• Issue all appropriate decision letters, overpayment invoices and reminders
• Ensure that payments and overpayments are correctly calculated and coded
• To action as appropriate requests for revisions, super sessions, appeals and disputes, including full written responses, in accordance with legislation, regulations, guidance and office procedures.
• To undertake the issuing of housing benefit overpayment invoices, monitoring arrangements with debtors and taking appropriate action to recover unpaid debts

Person Specification
• Relevant experience gained in Benefits / Revenues or very similar environment.
• Excellent verbal and written communication skills, with a strong customer focus
• Considerable experience working directly with the public within a customer service environment
• Good numeracy and literacy skills
• An awareness of the Data Protection & Freedom of Information Acts
• Ability to deal effectively and courteously with members of the public, both face-to-face and by telephone.
• Able to deal with difficult situations.
• Self-motivated, enthusiastic, and be able to deal with a heavy and varied workload.
• Ability to remain calm and focussed under pressure.

Qualifications and Training:
A minimum of 3 GCSEs or equivalent at grade C or above including Maths and English or demonstrate equivalent standard of knowledge/education is essential

Benefits:
Free parking
Hours of work – 9-5 Monday to Friday
25 days holiday plus bank holidays