RESPONSE DOOR SUPERVISOR

To fill the positions of Response Door Supervisors at weekend events and club nights in Central London, we are now hiring experienced door staff.

You will uphold the four P’s of security at authorised workplaces as the door supervisor, within the parameters of our policies and procedures, as a member of a team.

You’ll be passionate about providing outstanding service that showcases the amazing reputation of the organisation. You’ll uphold strict internal standards of excellence With

external customer service and practise.

·       provide a high level of service

·       report writing and submission

·       fire Safety & first Aid

·       first responder to any incidents that may occur and deal with effectively

·       ingress & egress (including emergency and CT)

·       conducting briefings and debriefings

Personal Qualities Required

·       Highly organised with ability to manage time effectively between Management,

strategic work and administrative responsibilities

·       imposing physical frame

·       passionate about customer service, improving standards and a committed focus

Required Qualifications

·       Valid SIA Door Supervisor Licence

·       Two years + proven experience within a similar role

·       Emergency First Aid at Work EFAW (completed within the past 12 months)

·       ACT – Awareness E-Learning (completed within the past 12 months)

·       ACT – Security E-Learning (completed within the past 12 months)

·       well presented in physical appearance

·       solution focused, proactive and helpful

·       excellent interpersonal, influencing and problem-solving skills

·       strong communication and presentation skills

·       ability to respond positively to last-minute changes

·       a real team player who can lead by example in all things

·       RAP (Risk Analysis of People)

·       willingness to undertake a flexible work pattern

·       a self-motivated and resilient individual who is able to keep a sense of

perspective and humour whilst thriving under pressure

·       participate in on-site/online training

·       promote communication between colleagues and departments for the benefit of

information flow and to curb any problems that may arise

·       provide guidance and support to colleagues, being considerate to all

stakeholders and using a creative approach to problem solving

·       maintain a proactive and visible presence throughout the venue, monitoring and

raising service and standards accordingly

·       any other duties as reasonably requested by the Head Door Supervisor, Walker,

DPS and ASMEP Directors.

Leadership

·       Demonstrable experience of management and coordination of Door Supervisors

with a strong focus on outstanding customer service and goal achievement (2 or more

years in a similar setting)

·       A confident and proven decision-maker in a fast-paced environment, with the

gravitas and credibility to command the support of customers, colleagues and

client staff alike.

·       Ability to forge strong working relationships within a high-pressure environment.

Team-working

·       Personable

·       Conscientious

·       Ability to forge strong working relationships within a high-pressure environment.

Administrative

·       Good IT skills

·       Ability to produce accurate, brief and clear factual reports in a timely manner

·       Ability to absorb information from a variety of written documents, which will inform best practice working events.

·       An organised and logical individual.