Residential Property Manager

Residential Property Manager
Location: Southend on Sea, Essex
Report to: Head of Residential Portfolio Management
Hours of work: Monday to Friday 9am – 5:30pm – flexibility required (1 hour lunch break)
Salary: £26,400 – £30,000per annum and company car

Main job function:
Dealing with the day-to-day management of portfolios of properties under Assured, Assured Short-hold and Regulated tenancies including liaison with Landlords, tenants and contractors, ensuring at all times that activities are in accordance with the service level agreements between the company and appropriate client.
Role is part of our Corporate Residential Portfolio Management team and will therefore be dealing with portfolios owned by some of the largest Corporate Residential Landlords in the country.

Main duties:
• Day-to-day management of properties through PropCo Management system and other computer records, including general enquiries, repairs, deposits, check-outs.
• Arranging repairs and maintenance as required and ensuring strict service levels are adhered to regarding completion times and commitment for expenditure in line with client requirements. Ensuring all expenditure is cost effective and commitment to spend for portfolio is well maintained to ensure positive investment for our Client.
• Processing invoices in line with department procedure and client service levels and requirements (including ensuring validity of invoice for payment, compliance of invoice and authority for payment by client held)
• Preparation of spreadsheets and reporting to Clients in relation to management status of properties, including repairs maintenance commitment, budget to spend commitment, void loss, tenant profiling, tenancy profiling and others
• Liaison with tenants, contractors, internal colleagues and others
• Control and handling of queries/complaints in accordance with procedure.
• Running financial statements to Client in line with agreed contractual timescales (possibly in dual currency systems where properties located in EIRE).
• Attending review meetings with clients to report on progress of portfolios in line with agreed timescales (could involve overnight stays away)
• Attending properties in order as part of schedule of routine property visits and also to inspect works. (could involve overnight stays away)
• Attending Court in order to represent our Clients in regards to possession hearings or those for non-payment of rent (could involve overnight stays away)
• Managing workload of portfolios between yourself and Assistant Property Manager to ensure all service levels are strictly adhered to.
• You are responsible for being aware of your own training and development needs and identifying those needs to your Line Manager.
• Managing property portfolio to ensure that it is being run as efficiently as possible for our client and ensuring the optimum income rates for their investments
• Investing in the company policy to ensure that this is encompassed by the team and those managing the portfolios. To embrace the method statement of the company and to use this methodology in your day to day working
• General administration relating to the job function
• Any other office or departmental functions that may be requested from time-to-time.

Equipment Used:
• PropCo Management System
• Microsoft Word (advanced level)
• Microsoft Excel (advanced level)
• Microsoft Outlook
• Photocopier
• Binding Machine
• Facsimile Machine
• Telephone