Resident Liaison Officer

Salary: £26,400 – £33,600 per year

We have a permanent opportunity for an experienced Resident Liaison Officer to work for a very well respected name in the industry. 

This role will be office based in Wrotham.

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

 As the on-site Resident Liaison Officer you will:

• Be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.
• Ensure residents are aware of the works processes and communicate updates / changes accordingly. 
• Coordinate handover of keys to site teams
• Provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams