Tenant – Resident Liaison Officer

Salary: £26,000 – £28,080 per year

This challenging and exciting opportunity requires an individual with demonstrable hands on experience in the role of a Tenant – Resident Liaison Officer.

Our client is one of the UK’s leading specialist contractors, renowned for providing technically advanced and cost-effective solutions across the energy, infrastructure, water efficiency, ground source heat pumps and geo-thermal energy sectors. Their reputation is built on engineering excellence and a commitment to continual innovation, backed by a central technical design and engineering resource, they can deliver a full range of techniques bespoke to any client requirement, project or client specification.

Due to the recent award of a significant framework contracts in and around Leeds, West Yorkshire, and a dedication to continued profitable, ambitious and long-term growth across the UK, our client is now seeking to appoint a Tenant – Resident Liaison Officer.

The Role

* Develop positive relationships with residents

* Interact with residents and ensure resident satisfaction

* Help plan and deliver literature for residents

* Ensure disruption to residents is kept to a minimum and that they are satisfied with

the works carried out

* Manage and resolve difficulties and complaints regarding the works by liaising with

* all parties involved

* Maintenance of accurate records, files and incoming documents that relate to Tenant – Resident liaison functions

* Investigate and resolve any complaints or claims received from residents

* Working closely with site management to ensure data is recorded efficiently and accurately

* Act as the main point of contact and deal with any problems/queries that residents may have

* Attend resident and communication events, open days, meetings and conferences

* Monitor customer complaints and resolve any potential issues

* Carry out and monitor Surveys

* Attend daily and weekly site team management meetings, and meet with contractors

* Conduct pre-entry visits and company inductions

* Involved in the efficient management of H&S and QA systems

* Manage and prioritize projects according to tight timelines, to report on activity across

projects to ensure deadlines are achieved

* Liaise with tenants and provide support and information when required

The Person

* At least 2 years Tenant – Resident Liaison Officer experience or equivalent

* You must have demonstrable experience of working within a Tenant or Resident Liaison role

* Outgoing and able to communicate at all levels

* A high level of confidentiality, tact and diplomacy

* Good IT Skills, including Microsoft Office, and a full UK driving licence

* Confident manner, with ability to work to deadlines, whilst remaining focussed

* Strong communication and customer service skills

* A good communicator able to deal with a range of people, tasks and obligations

* Able to work under pressure and on your own initiative

* Able to prioritise own workload and produce monthly reports

* Excellent customer service experience

An attractive basic salary (permanent) and an extensive benefits package is on offer to the successful candidate, along with longevity of work given the company’s market leading status in this sector, and their dedication to continued and ambitious growth.