Resettlement Support Worker

Salary: £28,856 per year

Peabody are seeking to recruit a Resettlement Support Worker to join their Resettlement Team based in Hackney, London. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £28,856per annum.

The Resettlement Support Worker role:

In conjunction with the Royal London Hospital and Tower Hamlets CCG Peabody provide a hospital discharge short stay hostel to reduce discharge times for medically optimised patients. The Service works with customers who may be homeless, asylum seekers or who have no recourse to public funds. Customers may have a disability and may also be vulnerable. The service is provided in a refurbished shared house in the Stoke Newington area with Resettlement Workers providing cover on a rota basis 8am-9pm with an additional concierge provided during the night.

Responsibilities of our Resettlement Support Worker:

– Enabling Customers to maximise their independence and ensure the sustainment of their occupancy agreements.

– Responding flexibly to the varying needs of a vulnerable client group

– Providing assistance to customers to set up benefit claims and move into their property

– Enabling Customers to abide by their occupancy agreements, giving advice and assistance on dealing with the security of their accommodation

– Providing the first point of contact for all contractors, agencies and personnel requiring access to the scheme

– Liaising with Incomes Officers to assist with rent, service charge collection, and arrears recovery, including liaising with Housing Benefit Officers

– Monitoring the performance of contractors including cleaning, gardening, and window cleaning, to ensure the communal areas are clear and clean, and inviting for customers and visitors

– Providing a homely environment and advice and assistance with basic cleaning, life skills including money management, cooking, and healthy eating

– Working with Customers to enable them to learn the skills required to manage their accommodation, including how to use appliances and assistance to deal with difficult situations, claim welfare benefits, and apply for Housing Benefit

– Ensuring that Customers are aware and understand to the responsibilities of their occupancy agreement and to support them to sustain this

– Liaising with any support agencies working with the customers and inform them of any incidents or advise them of any warning signs in relation to risks arising from their support needs

– Signposting Customers to access professional or specialist services where necessary including their local area

– Actively engaging with Customers that are may be resistant to receiving support and do regular checks on their welfare.

What we’re looking for in our Resettlement Support Worker:

– Effective Report writing and IT literacy including Word, Excel, and data entry systems

– Able to communicate effectively with customers, staff, and external agencies and refer customers to support agencies including in their local area

– Experience and knowledge of Welfare Benefits, Housing Management & basic knowledge of Housing law and Occupancy types.

– Experience and/or knowledge of working with homeless, asylum seekers, ex-offenders, mental health, substance misuse, or vulnerable customers.

– Knowledge of equality, diversity, and inclusion for this client group and knowledge to be able to challenge discrimination and stigma.

– Knowledge of legislation around homelessness, housing and immigration, and benefits and how it applies to our customers or willingness to be trained.

– Ability to lone work

Benefits of becoming our Resettlement Support Worker:

– 25 days annual leave, plus bank holidays

– Sick pay

– Paid Enhanced DBS

– Peabody offer a variety of different types of roles and encourage staff development and progression

– Paid Induction Training and support to complete the Care Certificate (if required for the role)

– 24/7 access to a confidential employee assistance programme line

– Up to 4% pension contribution matched 1:1

– Flexible benefits of 1% of salary with a minimum of £28,856

– Spot Bonus awards

– Long Service award

– Paid Mileage at 45p per mile (as applicable)

If you feel have the skills and experience to become our Resettlement Support Worker please click ‘apply’ now to be directed to our careers page and complete your application. Please monitor your emails also during this time.