Repairs Call Centre Customer Service Advisor

Repairs Call Centre Customer Service Advisors required for an immediate start
HOUSING EXPERIENCE ESSENTIAL

Role: Repairs Call Centre Customer Service Advisors
Based: West London
Salary: £26,000per year
Start: Immediate
Length: 2/3 Months initially

Resourcing Group is currently recruiting temporary Repairs Customer Service Advisors to work with a client based in West London.

Role Profile;
You will be responsible for answering enquires from residents and other internal and external providers, mainly regarding repairs related issues. Experience in delivering excellent customer service in a demanding environment is essential.

Responsibilities;
*Work within a high volume contact centre, providing a high quality telephone based customer service to tenants, dealing with repairs related enquiries over the phone and via email.
*Maintain relationships with key stakeholders and partners. E.g. Residents, leaseholders, contractors
*Investigate customer queries / complaints over the phone to determine the urgency of the query

To be successful in this role, you will need the ability to work in a fast paced, target driven environment. It is essential to have excellent customer service, communication and IT skills (within social housing)

We have long and established relationship with all clients and feel this role would provide an excellent opportunity to the right candidate.

For details on this or any other role please contact Matt Allen –

Resourcing Group acts as both an employment agency and an employment business.