Repairs Administrator / Works Planner

Our client is currently looking for a repairs administrator/ works co-ordinator for their offices based near Kings Lynn.

As the first point of contact for all new and incoming work requests, the works coordinator will liaise directly with the client to qualify job details and specifications.

The repairs administrator/ works co-ordinator will then upload the job to the database and schedule / allocate the workload accordingly via digital calendar

Upon accepting the work and through to completion the works coordinator will respond to all client enquiries and provide status updates related to estimated completion times and related queries.

Main Job Tasks and Responsibilities

Log, Prioritise and appoint repairs received
respond to customer inquiries
handle and resolve customer complaints
provide customers with product and service information
enter customer information
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
complete call logs
produce call reportsEducation and Experience

proficient in relevant computer applications
Basic Building knowledge
of customer service principles and practices
knowledge of call centre telephony and technology
six months or more experience in a call centre environment
customer service experience
good data entry/keyboard skills
knowledge of administration and clerical processes
relevant product knowledgeKey Competencies

verbal and written communication skills
listening skills
problem analysis
problem solving
customer service orientation
organizational skills
attention to detail
initiative
judgment
adaptability
team work
stress tolerance
resilience

It is essential that applicants have previous experience in a similar capacity whereby, scheduling, allocating or coordinating, contractors / engineers formed the main part of their duties. You will have excellent communication skills, be highly organised with strong IT capabilities. It is essential that your speed of response and accuracy is first class.

Candidates with little or no experience in a similar will not be considered.

Working pattern will be Monday to Friday, 08.00 – 17.00.

Salary will be negiotable depending on experience.