Receptionist / Reception Supervisor

Job title: Receptionist/Reception Supervisor

Salary: Up to 18,000 GBP

Location: Woodstock, Oxfordshire

Type of contract: Permanent

Workplace description: Situated in the centre of historic Woodstock on the doorstep of Blenheim Palace, this hotel has 16 individually designed rooms and 5 suites, all furnished with antiques, books and interesting pictures. In winter, log fires blaze in reception and the bar. In warmer months, the courtyard garden provides the ideal location to take a light meal or refreshment. The well-renowned restaurant has received much critical acclaim. The interesting dishes on the menu are carefully but simply created using only the finest ingredients. Guests may select from the constantly changing à la carte menu.

Main duties and responsibilities: Create an excellent first impression to all visitors.
Develop a thorough knowledge of the hotel’s computer system
Act as a leader, and set an example to other receptionists and demonstrate outstanding customer service by dealing with guests and resolving customer requests/complaints promptly.
Provide ongoing support, training, and feedback on the performance of all other receptionists
Liaising with all departments on a daily basis.
Work closely with reservations to achieve targets

Essential criteria: An experienced Receptionist looking for a move, or looking for a step up.
You will need a flexible attitude to working hours, a good head for business and excellent communication skills.
You will use your reservation and revenue management experience to help maximise room occupancy. Additionally, you will use your trading and business skills to “up sell” products and services in the hotel.
You will be able to effectively support the implementation of standards through
planning and organisation.
The ability to supervise all shifts, be proactive and be able to identify any possible issues before they arise.
A well organised Team leader and problem solver you will be able to delegate responsibilities effectively.
With energy and enthusiasm, you will assist the Reception Manager in the running of the department.

Accommodation provided: Yes

Cost for accommodation: 350.00 GBP per month

I would like to thank you for your interest shown in this position. Please note that we take your application very seriously, but must stress that applications will only be answered in person if they match the criteria of the position advertised.

Important Notes:

1. Applications should be made by email or phone.
2. Applications should be in Word format only and in ENGLISH!
3. DDH Recruitment Ltd does not charge work seekers for its services.
4. All workers will be subject to UK taxation.