Receptionist / Interviewer

Receptionist / Interviewer required to based in Barnsley office

Job Purpose: To provide an approachable and professional reception service for our client and to interview programme referrals to achieve start targets. To also provide general administrative support to the office.
Main Tasks and Responsibilities:
Reception Duties:

• First point of contact. Meet and greet customers and staff and ensure that they are attended to in a timely manner
• Deal with telephone calls: take and relay accurate messages and be able to identify the priority/urgency of the message
• Maintain a Visitors’ Book, ensuring all visitors sign in and out of the building
• To ensure accurate handling, control and security of cash and goods in your care.
• Deal with queries and provide accurate information to callers and visitors
• Direct visitors to the correct destination
• Receive and sort mail and deliveries
• Ensure all letters and faxes are sent and distributed accordingly
• Tidy and maintain the reception area

Administration Duties:

• To provide a general administrative service to the office
• Setting up appointments and meetings via Outlook calendar
• Reporting daily staff absences to HR
• Compiling and ordering the stationery for the office.
• Responsible for petty cash and associated tracker for the office
• Take minutes of meetings and ensure appropriate distribution
• Upkeep and maintenance of relevant databases.
• Work pro-actively with a wide range external partners e.g. Connexions to report on starts, DNA’s, tracked outcomes;
• To Ensure the implementation of Health and Safety, Equal Opportunities Policies and Quality Systems at all times
• Ensure starts targets are met on a weekly basis in line with individual KPI’s;
• Ensure all paperwork is completed to a high standard and passed to admin in a timely fashion;
Any other duties as requested by your line manager.
ATTAINMENT
Evidence relevant qualifications, training, membership of professional body
Good general education (at least 5 GCSE or equivalent or relevant experience)

NVQ Level 2 in Customer Care

NVQ Level 2 in Administration

EXPERIENCE
Type of experience and specific knowledge required for the job Administration Experience

Customer Service

Use of computerised information systems and switchboards

Experience of successfully working with disengaged people Contractual understanding.

COMPETENCES
Skills and abilities required for effective performance Effective communication skills (both written and verbal)

Accurate and attention to detail

Ability to meet deadlines and prioritise workloads

Customer focused

Ability to multitask successfully

Ability to build successful working relationships both internally and externally.

Ability to deal with challenging situations whilst remaining calm.

Versatile and resilient to meet ongoing needs of the customer

• Confident and assertive

• Self motivated, flexible and adaptable.

• Committed to Equality of Opportunity and work/life balance practices.

OTHER RELEVANT INFORMATION Willingness to work flexible hours and locations as required
Flexible, Committed & Enthusiastic
Full driving licence, their own vehicle and business insurance.
KPI Measure Monitor
100% of learners interviewed in a timely manor All learners seen timely manor
80% of referrals attend interview All DNA appointments chased and rebooked
90% of pending starts actually start provision All DNA starts chased
95% of start paperwork accepted by Acres Monitor all rejections.
100% of interview attendees logged on calendar and confirm if DNA Calendar up to date with interview outcomes
Referral Interview tracker is 100% correct Tracker file matches starts / pending