RBKC CNS 3 support worker Role.

RBKC CNS 3 support worker Role.

Job Description

Support Worker

We’re looking for a kind, compassionate and resilient Support Worker to join our RBKC Complex Needs service in Kensington.

£24,856.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you’re part of one team? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures – we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

As a support worker in RBKC complex needs services, you will work with a variety of support

needs, working between our different services to ensure that person centred support is provided

to all of our customers. Our aim is to ensure we work in a psychologically informed way to bring

excellent support to our customers.To enable vulnerable people living in a variety of different tenures to manage their tenancies/

licences and move towards greater independence within the community by providing a flexible

and individually tailored support package. Support Workers will provide support to customers to

help them develop the life skills they require to meet the assessed needs of the customers of the

service. In some services, this will include providing physical, domestic, emotional and social care.

They will work with customers to promote social inclusion and alongside other members of the

team to promote independent living, encouraging customers to maximise their skills and choices.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you’ll do:
Undertake key-working responsibilities for a caseload assigned by the Team Leader/


– Undertake initial and continuous assessment of needs and potential risks and agree levels

of support and actions

– Create support/action plans for providing appropriate services based on the assessment

and reflecting the services and resources available

– Support customers to undertake all domestic tasks wherever possible, including practical

assistance where they have not yet developed the skills, to ensure customers enjoy a high

quality of accommodation

– Develop and maintain links with all key agencies and service providers in the local


– Empower customers to ensure they receive the service and benefits they are entitled to

– Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

– Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team

– Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

– Adhere to Look Ahead’s Policies and Procedures – Engage in learning and development activity to increase knowledge and skills

– Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage

customer involvement.

– Approachable and open behaviour

– Prefers working as part of a group or team.

– Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure

their judgement

– Has a practical and logical mind and is naturally well organised

– Flexible

– Open to feedback and self development

– Thrives on change and enjoys dynamic diverse environments

– Is confident with high levels of self-esteem

– Is respectful, articulate and sensitive in style of communication

– Is essentially customer-focused

– Is motivated towards excellence and improvement of personal performance with a can do


– Ability to cope positively with challenging and diverse behaviours

What you’ll bring:


– Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector


– Experience working in homelessness

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.


Apply Now