Property / Housing Manager

Salary: £39,600 per year

A housing company is looking for a Property / Housing Manager who has a CIH or Propertymark Level 3 qualifaication or equivalent, a basic knowledge of Housing Law and an awareness of Current Housing issues to ensure the smooth running of a block of 97 studio apartments in Whitechapel which is let out to both private rental tenants and nightly paid occupants from the local Borough.

Key responsibilities:

• To act as primary officer for every tenant, undertaking daily contact with them and their representatives concerning any aspect of Housing management and conditions of tenancy.
• Dealing with marketing and letting of vacant units
• Progressing referencing and on-boarding new tenants
• Lodging deposits with the DPS
• Arranging repairs and processing invoices relating to these
• Arranging renewals of tenancies or check outs
• Agreeing deposit reductions and arranging deposit release with the DPS
• Assisting the income officer in liaising with tenants to support them in resolving delinquent accounts
• Patrolling building periodically and removing anyone without a right to be there
• Providing access to contractors to carry out repairs
• To protect the revenue and expenditure stream whilst taking appropriate actions aimed at ensuring tenancy sustainment.
• Carrying out periodic property condition checks
• Taking electricity meter readings monthly
• Ensure all computerised and manual recording systems are updated and maintained on an accurate and timely basis, and that all service requests are responded to within the prescribed timescales.
• Undertake any other duties commensurate with the position as designated by the line manager.

Suitable applicants will have experience of dealing with Customers in one-to-one situations and responding to customer enquiries by telephone, email. You’ll take responsibility for delivering an excellent service to meet the needs of internal and external customers.

You’ll be trustworthy with strong work standards & ethics and able to make sound judgement in challenging situations. Be a confident person with strong interpersonal skills to liaise with numerous stakeholders and resolve situations effectively, tactfully and with minimal conflict while maintaining positive relationships. A team player who can understand and contribute to wider project objectives.

Monday to Friday – 9am to 5pm

26 days holiday