Project Support Assistant

Salary: £26,000 – £26,400 per year

Job Title: Project Support Assistant

Location: Torbay

Salary: £26,000 – £26,400per year

Hours: 37.5 hours per week, Mon – Fri, 9-17.00, 30 mins lunch

NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most.

Key Duties of a Project Support Assistant

* To receive referrals and orders from the NHS Trust and manage them through installation to satisfaction survey.

* To ensure all IT systems are updated accurately and in a timely manner.

* To collate data for mainstream and project equipment preparing monthly reports and updating TECS Operations Manager regarding variances.

* To work closely with the TECS Project team looking for innovation technology.

* Arrange demonstrations with suppliers and support training course delivery.

* Attend meetings, taking minutes and chasing owners for updates.

* Develop and maintain project files/documents and project trackers.

* Working knowledge of technology equipment, dashboards and apps and how to install and maintain.

* Liaison with Call Monitoring Centre regarding alerts received that need attention.

* Contact with clients and their families/carer regarding queries relating to technology.

* Liaison with Fire Service and other external agencies to widen the aspect of support available for signposting of clients.

What we look for in a Project Support Assistant

* Good communication skills both verbal and written. An empathetic approach in dealing with clients.

* IT literacy and administration skills, the ability to undertake order processing and update systems.

* Ability to work well under pressure, resilience when needed and an empathetic nature.

* A team worker with a flexible approach and good communication skills.

* Attention to detail and organisation skills.

In return we offer you the following:

* Competitive salary and benefits

* Excellent enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks)

* Pension scheme

* Equipment can be provided for remote working

* Entitlement to Employee Assistance Program and Bike to Work scheme

* Access to exclusive employee discounts and savings

* Role progression opportunities

* A chance to work as part of a great team doing a rewarding job

To be noted:

This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers.

This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.

NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK.

This position will be subject to an enhanced Disclosures and Barring Service Check.