Progress Coach

Contract type: Full-time (37.5 hours), Fixed term until 31/12/2025

Location: Royal Holloway International Study Centre

Salary: up to £26,000 per annum (DOE)

Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.

The objective of this role is to provide progression support and advice to students in the International Study Centre which is a critical component of ensuring their success and satisfaction in their academic journey. The goal is to help students navigate their educational path in a way that maximizes their outcomes and achievements.

ABOUT THE ROLE

• Support students for seamless progression to their chosen degree, ensuring a positive student experience.
• Provide personal tutorage support and gather information to identify ways to support students.
• Meet with students with poor attendance, liaising with the Progression & Transition Manager.
• Assist Personal Tutors in monitoring attendance, delivering information, and referring students to appropriate services.
• Assist in organising events, training Student Reps, and attending Student Forum meetings.
• Support interaction with Alumni to involve students effectively.
• Collaborate in inviting University partners, supporting late registration, and organising social and student-led activities.

ABOUT YOU

• Experience and knowledge of providing academic and/or pastoral support to international/ ESL students.
• Experience in building strong working relationships with internal and external colleagues.
• Experience in using data and reporting systems.
• Experience in organising events/activities/projects.
• Excellent communication and listening skills with the ability to communicate to a variety of stakeholders, written and verbal, internal and external.
• Strong IT and data management skills including competency in Excel, Outlook, PowerPoint, Word, and a willingness to learn and adopt new technologies.

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.