Product Manager

Product Manager

Job Description

  • Permanent
  • London W1T, UK
  • From £30,599.69 to £34,424.65 per annum dependant on exp. and skills UK / Year

Please ensure a CV/Resume is uploaded to your application. If this is not included, your application will not be considered.

Location: London or Bristol

Contract type: Permanent, 35 hours

About the Product Manager Role

The Product Manager plays a pivotal role at MSI UK, capitalising on our recent and ongoing investments in technology and digital strategy. You will be adept at striking the right balance among business requirements, user experience, and technological capabilities. Your primary focus will be on maximising organisational outcomes derived from innovation, investment, and digital strategy, with a specific emphasis on our core business products.

The core product portfolio encompasses essential systems such as the business-critical clinical system, national contact centre solution, HR Solution, and the Client Portal. Proficiency in understanding these products, along with key integrations, robotic process automation, and AI, is imperative. Additionally, the Product Manager will oversee a specialised team responsible for the day-to-day support of these products, fostering the adoption of ITIL/ITSM and Agile practices to enhance support and facilitate technical project delivery.

You will possess proven people managerial skills, a strong commitment to end-user satisfaction, and a track record of driving continuous improvement in dynamic environments. Collaborating with the Head of IT, you will contribute to evolving the support and service model for critical systems, including the definition of clear internal team and vendor/supplier roles and responsibilities. As the ultimate escalation point for system incidents and urgent requests, the role demands a calm demeanour and effective prioritisation skills on a regular basis.

About Our Benefits Package


  • Achievable opportunities for salary progression
  • Market leading Aviva pension provider (up to 5% employer contribution)
  • Over 4,000 perks and discounts through Blue Light card
  • Up to £7000 annual season ticket loan for use on public transport


  • Enjoy a Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday
  • Access to Employee Assistance Programme and Doctor Line through Westfield Health – 24/7 access to a GP over the phone who can prescribe
  • Accredited Mental Health First Aiders to support employees
  • Competitive family friendly benefits to support your family and working life
  • We celebrate our colleagues through our national Employee Recognition Programme

Personal Development

  • Great opportunities to progress within the organisation
  • Paid training provided to ensure you are fully equipped to perform within your role and beyond
  • Develop your skills through an accredited apprenticeship programme

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We consider Product Manager applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you’re considered for this role?


Apply Now