Pre-Sales Technical Consultant (Uc)

Salary: £48,000 – £60,000 per year

Company Description

We’re a continually growing, innovative and multi-award-winning wholesaler and distributor of communications, cloud, billing and hardware products and services. 

We work in a fast-paced and exciting industry, where we have forged strategic partnerships and relationships with the UK’s top telcos, networks, and vendors, including BT, TTB, Vodafone, Virgin Media O2, EE, CityFibre, Sophos, Microsoft and Samsung.

As a Channel-only business, we never sell directly to the end-user. Instead, we serve a market of independent resellers, which we proudly refer to as our partners. 

We offer our partners a market-leading and comprehensive product portfolio, intuitive portals and platforms and a passionate team of industry experts.

We make a complex industry as simple as possible for our partners, enabling them with a commercial platform to sell the latest technologies and solutions to the resilient UK SMB market.

We have huge aspirations to challenge our industry and what we do, and we continuously dream big for the future. As a team of over 750 people, we’re all immensely proud to work for a rapidly expanding company with an incredible culture that puts our team members and partners at the heart of everything we do.

About the Team

Our team of Technical Consultants support the complete Comms Portfolio including UC and IP, Connectivity and Mobile supporting our channel partners and internal teams. The team supports our UK base of partners with both remote and onsite consultancy from portfolio adoption to in life solution design.

About the Role

The role of the Technical Consultant – Unified Comms (UC), is a key position within the organisation. You will be responsible for providing “best in class” pre-sales support to the sales specialists and post-product adoption support to our Channel Partners.

You will work alongside the sales teams whilst also providing input to the various product teams using your technical and market experience and expertise. Whilst working with both the sales and product teams, and both potential and existing Partners, you will strive to be perceived as a trusted adviser across all aspects of the UC product portfolio.

In working with Partners, you will interact directly with all levels of personnel from the business owner / CEO / MD and Technical Director through to junior sales and technical staff. Working alongside our partners, using your product insight and expertise, you will assist them with designing their solutions and presenting them to their end-user clients, ensuring the features, benefits and deployment options of our UC products are fully recognised. Consequently, you will play a key part in helping both DWS and our Partners achieve their respective growth aspirations.

Role responsibilities:

• Provide technical guidance and recommendations to sales and product teams
• Provide technical sales support to Partners
• Be an advocate of UC Products, including Hosted Voice, SIP, UC, Connectivity, Networking and MS Teams integration, promoting them internally and within the wider Channel community
• Establish and develop strong, mutually beneficial relationships, with the senior technical personnel with the Partners
• Provide articles and content in to Channel specific publications e.g. Comms Business, Comm Dealer & IT Reseller as appropriate
• Keep up to date on relevant technologies and competitive solutions, products, and services.
• Act as the technical point of contact for the sales team.
• Work alongside Partners assisting them in developing and designing product solutions to meet their end-user client’s requirements.
• Assisting Partners, once opportunities have been identified, in winning the potential business.
• Produce and deliver advanced technical and sales presentations for sales personnel and Partners both in person and remotely.
• Offer consultation visits and advanced workshops for Partners sales and technical staff.
• Develop and maintain an expert understanding of UC product portfolio and applications.
• Develop and maintain a strong understanding of the technologies that underpin our products
• Ensure partners are up to date in understanding the values and benefits of the UC product set.
• Assist marketing and product teams with the delivery of UC product updates, roadmap, and new solutions. 
• Be vigilant for possible fraudulent activity and if necessary, be able to raise a security incident report using the template accessible via the corporate Intranet.
• Periodically review the intranet to ensure full compliance with current legal, regulatory and company requirements. 
• To be compliant with health and safety company policy and legislation. 
• Carry out any ‘ad hoc’ assignments as and when required.

Qualifications

Essential:

Proven experience showing a high level of technical expertise and experience in Hosted Voice, SIP, Connectivity and Collaboration products, preferably in a previous role

Proven experience of Microsoft’s implementation of voice for Teams, including its Direct Routing and Operator Connect solutions

Proven experience of working with clients to capture functional requirements to translate into solution designs

Passionate about the benefits UC and Collaboration products can deliver to businesses of all sizes and sectors

Highly capable of talking confidently about UC solutions and technologies to other technology experts

Can simplify technical complex solutions depending on the audience

Proficient in the use of Word, Excel & PowerPoint

Able to work alone and as part of a team

Flexible approach to work and capable of working effectively under pressure

Motivated with a positive “can do” attitude

An ability to demonstrate excellent written, oral, and interpersonal skills; be an effective communicator across all levels of the organisation 

Must be able to work on own initiative and as part of a team with limited guidance

Ability to travel within the UK

Some longer periods of traveling may be required with overnight stay may occasionally be required

Desirable:

• Experience of working in the communications channel supporting resellers
• Detailed knowledge of the latest data communication technologies such as LAN, WAN, SD WAN, ISO Layer Models, Switching & Routing
• Strong background in traditional telecommunications and PBX solutions
• Experience in creating training programmes and presentations delivering them to individuals and group both remotely and in person