Operations and Technical Service Manager
Full job description
Mercury Talent Recruitment Specialists
Salary: £54,000 – £60,000 per year
An exciting opportunity has arisen to join a growing company who specialise in Biometric access control systems as Operations and Technical Service Manager. A competitive salary of £54,000 – £60,000 is on offer with an annual performance related bonus of a further £5k per annum. You will benefit from an executive level company car as well as excellent benefits including 23 days holiday plus bank holidays.
To be successful for this role you will have previous experience managing an external field service team. A background in CCTV, Biometrics or intruder alarms is beneficial however not essential. If you have a technical background in engineering or electronics that would be preferable. To fit in with the team you will be committed to offering clients excellent customer service as well as driven to meet the performance objectives of the company. You will be dynamic in your approach and be able to motivate and mentor your team. Excellent communication skills are a must. You must live within a commutable distance to Crewe as you will be spending 2 days per week in the Crewe office.
The Operations and Technical Service Managers role will include:
* Manage your team to include 7 external field service technicians who service existing equipment as well as install all new business orders.
* Manage the Operations Manager with a dotted line to 4 internal service engineers who man the helpdesk
* Visit clients in the field with individual field service technicians
* Conduct weekly meetings with the team either remotely or face to face to ensure all SLA’s are being met.
* Ensuring CRM MS Dynamics is updated and utilised
* Develop and mentor your team ensuring development plans are in place
* Negotiate prices with key suppliers and monitor stock levels to ensure customer expectations, installations are met
If you feel this Operations and Technical Service Manager is the ideal career opportunity for you, please contact Mercury Talent without delay for a full job description and an initial interview.
Mercury Talent is a specialist recruitment agency working on behalf their clients.
Operations Manager + Technical + Service Engineer + Electronics + Alarm Systems + CCTV + Biometrics
To apply for this job please visit definitejobs.co.uk.