Portuguese Customer Service Agent (+1 Other European Langua)

Customer Support Agent
Fluent in English + Portuguese +1 other European language
West London
£26,000 per year + bonus + benefits

Our Client, a global service company is looking for a Customer Support Agents, fluent in ENGLISH AND PORTUGUESE AND ONE OTHER EUROPEAN LANGUAGE to join their expanding team in West London, providing a high quality service to customers and support to the customer service team.

Main responsibilities:
• Efficiently and effectively handle queries from customers.
• Achieve individual targets and contribute fully to achieving departmental response time targets to queries.
• Liaise with other areas of the company as well as any relevant third parties through appropriate channels
• Identify and assist to resolve issues arising from customer contact.
• Provide multi language support e.g UK/English as required
• Achieve daily targets.
• If required, provide support to other teams
• Assist in providing initial training to new customer support agents as and when required
• Actively participate in weekly team meetings and business update briefs
• Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.

Experience
• Fluency in ENGLISH, PORTUGUESE AND ONE OTHER EUROPEAN LANGUAGE is a MUST
• Flexible to the changing demands of a ecommerce environment
• Fast learner, with the ability to get up to speed with product & systems processes quickly.
• Experience of working in an inbound customer service environment
• Experience of working in a fast moving contact centre.
• Experience of dealing with online queries via email, phone or live chat
• Experience with copywriting/ marketing/ translation
• Passionate about customer service.
• Work well within a fast paced team environment
• Good computer literacy and keyboard skills
• Excellent communicator, with exemplary written and spoken English.