Customer Service Advisor
Full job description
Travail Employment Group
Salary: £26,000 per year
Salary: £26,000per year
Location: Huddersfield, West Yorkshire
Duration: Temp to Perm, Full Time
Hours: Monday to Friday, 10am – 6pm
Benefits: Free parking
An exciting opportunity has arisen, working for a rapidly expanding company based in Huddersfield. You will be proactively working within a busy Customer Service team.
THE JOB
The role is all about giving high levels of customer service. You will take inbound call enquiries, make outbound calls. Follow up information and manage customer issues. You will respond to customer’s email queries and complaints and have a great attitude and be passionate about giving great customer service. You will also be expected to cross and upsell products when suitable, ensuring excellent customer service at all times.
Key Responsibilities:
An aspiration to learn and develop through on-the-job coaching and feedback
Excellent customer service attitude and skills
Respond professionally to customer enquiries via email and phone.
Ensure that each customer contact is handled in a courteous, efficient and effective manner
Ensure all communication is accurate – Internal and external
Deal with change in a positive manner
Conduct customer training sessions to help our customers exercise their products
Analyse and provide technical troubleshooting where necessary
Process debit card payments
Participation with adhoc projects and site testing
Provide support to other areas of the business as and when required
Computer literacy with the ability to learn customer service software applications
Completion of customer paperwork and processing, following internal procedures
Excellent communication skills, verbal and written
Gaining a clear understanding of their enquiry and discussing the options with them to agree the best outcome
CRITERIA
Strong attention to detail
Previous sales experience if possible
Can handle complaints in a calm manner
Always be willing to go the extra mile to exceed customer expectations
Previous customer service experience, preferably in a call centre
Strong team player
Ability to multitask
Customer focused
Energy and motivation
Be flexible to business working hoursTravail Employment Group Ltd is acting as an Employment Business in relation to this vacancy.
Travail has been established since 1977 and has over 30 branches nationwide. Our Huddersfield branch was opened in 1995 and has specialist consultants who each deal with different market segments.
To apply for this job please visit definitejobs.co.uk.