IT Support Technician Apprentice

Are you looking to kick start your career in IT with an employer who has a track record of apprentice success? If you have a passion for IT, an interest in troubleshooting and great communication skills, this role could be ideal for you.

PETA are proud to be working with ServerHouse to support them with the recruitment and training of a new IT Technician Apprentice. The successful applicant will join the team at their office in Fareham and work Monday to Friday on a shift pattern.

Why choose an apprenticeship with ServerHouse?
ServerHouse have over 1000 routers switches and end devices connected to their network, they manage a Tier 3 Datacentre with connections to the London internet exchanges, and manage systems as extended and diverse as fibre optic cables in Malta, Frankfurt and Brazil, to microwave links from the Isle of Wight to the mainland, and individual customers’ telephones.
Receive hands-on- the- job training and enjoy the varied, broad range of responsibilities, gaining lots of fantastic experience. You will get great exposure with lots to learn within this apprenticeship role. Working at Serverhouse will allow you to gain unique skills and have job progression opportunities for the future.

At Serverhouse, they pride themselves on having honest employees, who are able to ask lots of questions, confidently give and take constructive criticism and listen to each other within all aspects of the job.

If you are someone who is adaptable, honest, trustworthy and ready for a challenge this is the role for you.

Training to be provided:

As an IT Support Technician Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the team at ServerHouse combined with 25 days of off the job training at the PETA training centre in Cosham.

About the role:

Joining the team as an IT Support Technician Apprentice, you will be responsible for the following duties on a typical shift pattern: Managing networks
Repositioning a frequency on a long range WIFI antenna
See a remote link to a location is offline, choose a new frequency
Login to several routers and switches, spending time doing the following: isolating interesting IP connectivity and Ethernet PPPOE faults
Use ticketing system to communicate to customers
Answer customer queries & fixing issues as part of a team
Night shifts: Troubleshooting fibber optic connectivity in Europe, Malta and Brazil
Raising tickets when the network management indicates that fires / services are down
Liaising with Global Carriers such as Lumen, GTT, Colt and Zayo
Working week details:

• 32 hours of 40-hour week – this allows the 5-day rotation
• 5 day rotation – shift working
• Shift pattern will be:5 mornings (06:45 to 15:00) then 5 days off
• 5 late afternoons (13:45 to 22:00) then 5 days off
• 5 nights (21:45 to 07:00) then 5 days off

Essential skills:

Could this be the ideal role for me?
If you are looking to turn your passion for IT into a career, this could be the ideal role for you. Whilst you do not need any formal IT experience, you will need a genuine interest in IT, have an enthusiastic and flexible approach to work, be an excellent team player and have the confidence and ability to solve problems.

To be considered for this role, you will also require:GCSEs at grade 4/C or above in English and maths (or equivalent)
Excellent problem solving skills

• Positive outlook with a ‘have- a-go’ attitude
• Patience
• Attention to detail
• Willingness to learn and to double check work

About us:

ServerHouse Group of companies have been at the forefront of internet technologies in the Southeast. They manage data centres, device servers, firewalls and networks.
The internet consists of technology companies such as EE, British Telecom, Vodaphone and foreign telecoms operators too.
ServerHouse also extend fibre optics that they own and install to buildings. They operate high powered WiFi network and some of their customers with their internet connectivity may also purchase VOIP phones and use their engineers to troubleshoot, install and maintain these.

Benefits:

In return for your hard work as an IT Technician Apprentice, you will be offered a competitive starting salary and a range of benefits including:Work directly with experienced IT architects and engineers

• No limits to progression advancement
• Friendly atmosphere and relaxed environment
• Secure parking inside our data centre

If this sounds like the ideal place for you to start your IT career, APPLY today for the role of IT Technician Apprentice