Personal Injury and Credit Hire Claims

Salary: £35,683 per year

03115 Personal injury and credit hire Claims Tonbridge Salary up to £35,683

Do you have Sound knowledge of Motor Claims, particularly third party claims

Do you have Experience of dealing with Fast Track personal Injury claims within the MOJ portal and OIC

Do you have Strong negotiations and persuasion skills

Do you have Knowledge and experience of the CPR

Do you have Knowledge of the ABI GTA and how to deal with credit hire claims outside of the GTA guidelines

Do you have Good knowledge of credit hire caselaw and its application in the day to day handling of credit hire claims

Personal injury and credit hire Claims 

Tonbridge

Salary up to £35,683

Permanent

Full time

To help maintain your team’s Portfolio for company and its customers. Continuously monitor own work to ensure you are working effectively and delivering market leading cost control and excellent customer service.

Review case history on file assignments while liaising with other departments as required to establish where liability for the accident rests and investigate the validity of third party claims

Monitor own caseload to a high standard, ensuring all actions are documented correctly, and the claims system is kept up to date

Ensure a relevant level of technical understanding with continuous development and learning

Manage all aspects of third party vehicle damage, personal injury and third party property damage claims presented by a third party directly or via solicitors, insurers and accident management companies

Offer company intervention services to non fault third parties where appropriate

Handle all aspects of credit hire claims as a Non ABI GTA Insurer

Spot insurer, handling agent and defendant solicitors’ trends and tactics to assist in the departmental handling of third party claims

Liaise and negotiate with all relevant parties to progress and settle claims quickly and effectively within your authority limit

Ensure collective targets are attained, specifically in relation to controlling indemnity spend

Provide a high level of service to customers, third parties and suppliers

Undertake any individual or team task or activity reasonably requested and in line with the company values

Qualifications

Secondary education or equivalent with demonstrable ability in numeracy skills and written English

Experience

Sound knowledge of Motor Claims, particularly third party claims

Experience of dealing with Fast Track personal Injury claims within the MOJ portal and OIC

Strong negotiations and persuasion skills

Knowledge and experience of the CPR

Knowledge of the ABI GTA and how to deal with credit hire claims outside of the GTA guidelines

Good knowledge of credit hire caselaw and its application in the day to day handling of credit hire claims

Skills

Strong literacy and numeracy skills

Excellent verbal and written communication skills with a polite telephone manner

Capability to vary approach

Tact and assertiveness when dealing with customers who may be distressed or angry

Ability to take on increased ownership and responsibility when necessary

The ability to work individually and proactively, as well as part of a team

What are we looking for?

Motor Personal Injury and Credit Hire Claims Handler x 4 (Hybrid working 3 days in office, 2 days from home), Full time, Salary up to £29,736. help maintain your team’s Portfolio for the company and its customers. Continuously monitor own work to ensure you are working effectively and delivering market leading cost control and excellent customer service. Experience: Sound knowledge of Motor Claims, particularly third-party claims, experience of dealing with Fast Track personal Injury claims within the MOJ portal and OIC, Strong negotiations and persuasion skills

Knowledge and experience of the CPR, Knowledge of the ABI GTA and how to deal with credit hire claims outside of the GTA guidelines. Good knowledge of credit hire caselaw and its application in the day-to-day handling of credit hire claims

What do we offer?

 We are currently building our own fully equipped gym in Tonbridge office, which will be available to all employees Monday to Saturday.

We pay £25 premium for great customer service, i.e. every 5* review received in their name on Google or Trustpilot.

We pay discretionary performance-based bonuses every May, which is capped to 10% of the annual salary.

We heavily invest in talent management! Currently have 10 employees studying CII, 5 will start shortly Surveying degree (level 6) course, 3 studying surveying level 3 and 1 employee studying public relations. We are delegating at least 10 employees a year to get a fully funded professional qualification.

We have a standard pension scheme with People Pensions.

Big parking, and we are located very close to Tonbridge Station (10 minutes’ walk). We are 2 minutes away from big Sainsburys, and 5 minutes away from town centre.

Offering free Coffee/team facilities

Great Social events, such as Summer Party and Christmas Party. We also do a lot of charity and social events through the year.