Performance Manager

Salary: £600 – £660 per day

Nothing about us at Toro Recruitment is average.
We have built an unstoppable team that has broken all sales records in the past year! At Toro, we believe in pushing the limits. In the past twelve months, we have doubled our office space, taken on new staff and started to work with lots of new clients.
We will tell you a secret… we know we can do more!
The key to our success? Our amazing team. All of our team members dare to speak their minds, want to innovate, and improve, and are the most honest and compassionate bunch of people you could ever meet.
Toro Recruitment are a Fareham based company who specialize in providing its clients a bespoke service nationally across many industries. During the first quarter of 2021 Toro continues to grow and with its continued plans requires an individual who will enhance our business and ensure that we continue to progress towards a world class service offering.
You will be working within our expanding team of committed recruitment consultants and the Toro Leadership team to drive performance/safety standards and customer satisfaction which is at the heart of our business.
The Responsibilities listed below are expected to be completed to the highest standards with continuous improvement to excellence;
Quality Management:
* Lead and monitor quality compliance management.
* Active and proactive call listening.
* Auditing of our end-to-end customer experience.
* Ensuring operational process alignment.
* SLA and Contract adherence.
Training and Development:
* Inducting new staff.
* Ongoing Training needs analysis completed.
KPI Performance Management:
* Present strategic market opportunities.
* Report handling and creation.
* Implement and identify improvement opportunities.
Human Resources (HR):
* Line management responsibility.
* Awareness of HR policies.
* Consultant reviews and appraisals.
* Internal recruitment.
About You:
* Highly analytical.
* Customer centric.
* A fantastic coach.
* A problem solver.
* You lead by example in all endeavours.
* High levels of personal integrity.
* Proven track record of building committed teams.
* A creative thinker.
* Focused on colleague welfare.
Essential Experience:
* You will have worked in a contact / call centre or sales environment (at least 5 years’ experience).
* You will have good commercial awareness, and an understanding of how your work impacts the P&L.