Payroll Controls Administrator

About Capita | HR Solutions

Capita HR Solutions is part of Capita plc, the UK’s leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

We are the fastest growing provider of HR Solutions in the UK. We’ve built a reputation for meeting the HR service needs of our clients by listening to the challenges they face and working in partnership with them to create approaches that suit their businesses, their cultures and their people.

We work collaboratively to create insight and feedback and together we optimise HR functions to get the best out of people.

What you will do:

* Processing of pension scheme starters, leavers and changes on client payrolls via scheme administrators designated format/template or website.
* Monitoring of e-mail box to track and resolve queries raised by scheme members and pension scheme administrators.
* Assist Line Manager with year end pension reconcillaiton as required
* Assist Line Manager in production and submission of Teachers Annual Return and or TP Monthly Data Collection Returns as required
* Undertake missing service investigations, updating service records where possible and keeping employer and member informed at each stage.
* Ensure “external” clients are furnished with monthly data returns in accordance with agreed deadlines.
* Undertake monthly data cleansing to ensure consistent and accurate information on the payroll and pension systems.
* Contribute to ensuring that objectives laid down in Service Level Agreements (SLA) are met, providing each customer with a consistently high level of service.
* Build and maintain a good working relationship with team and customers (both external and internal), offering advice, solutions and information.
* Promote and demonstrate excellent customer service.
* Comply with Capita values and policies
* Report to line manager identified areas for improvement in service delivery and approach to the customer service provision.
* Undertake day-to-day delivery and quality standards of the work and ensure completion within scheduled deadlines
* Assist with the coaching and training of team members
* Attend and actively participate in 1:1’s team meetings, training and development opportunities, frequently update Develop Me

Your experience will include:

* IT skills to include competency in Word, PowerPoint, and Excel
* Experience or skill to use payroll systems, workflow management systems and pension administration systems,
* Ability to prioritise and meet tight deadlines
* Experience of working to achieve service level agreements and key performance indicators
* Written and verbal communication skills
* Experience of delivering excellent customer services to clients
* Experience or skill to use specific websites for reporting eg LGPS Pension Service,Teachers Pension Website and Secure mail.
* Excellent attention to detail and strong execution skills
* Time management
* Analytical skills
* Educated to GCSE (or equivalent) standard
* A payroll qualification is desirable but not essential
* Ability to prioritise and meet tight deadlines
* Experience of working to achieve service level agreements and key performance indicators
* Written and verbal communication skills
* Experience of delivering excellent customer services to clients

What’s in it for you?

At Capita, training and development aren’t optional extras: they’re how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day’s holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process – click.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Listen | Create | Deliver

Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.