Payroll Administrator

Payroll Administrator

Contract: Key Account Network

Location: Staffordshire

Hours of work: 40

Contract Type: Permanent

Join us as a Service Coordinator in the Operational Service Centre (OSC), a pivotal role in our Operational Admin team.

Job Description

In this role, your primary focus will be seamless collaboration across departments—working closely with Operational Admin, field teams, accounts, and relevant departments. Prioritise and organise tasks efficiently to enhance our service delivery process.

Proactively identify opportunities for improvement, ensuring a high level of professionalism in addressing customer queries. Ideal candidates bring proven coordination/administration experience, strong organisational and communication skills, and a collaborative mindset.

Enjoy a work environment, professional growth opportunities, and a competitive compensation package. Be part of our team shaping the future of operational excellence. Apply now and contribute to delivering exceptional service!

Key Responsibilities

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• ​Providing support to both engineers and colleagues
• To ensure escalation of any pending issue to ISS Management within the SLA agreement
• Develop and maintain good working relationships with internal customers
• Collating timesheets from engineers and manual data entry
• Processing engineers’ weekly timesheets using the Timesheet portal
• Accurate input of engineers’ overtime/standby pay into the variable monthly pay spreadsheets
• Accurate completion of all timesheets before the cut off deadline
• Calculation of engineering workforce overtime
• Following up on requests for support

Professional and Personal Competencies/Qualifications

• Experience in adhering to customer and business KPIs and SLAs
• Ensures the safety and wellbeing of themselves, their team and colleagues
• Demonstrates the ability to monitor and respond to short term work volume variations and ensure team functions are covered to meet the demand
• Experience of working in a fast-paced environment
• A high level of accuracy and attention to detail
• Good organisational skills and a proven ability to meet deadlines

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team on (phone number removed)