Partner Support Advisor Billing
Job Description
Role: Partner Support Advisor (Billing)
Location: Brockworth, Gloucester
Competitive Salary: £23,000 Per Annum
Fantastic Hours: Monday to Friday 09:00-17:30
The task at hand: We currently have an exciting opportunity for a Partner Support Advisor at Onecom Partners, part of the Onecom Group. As our Partner Support Advisor, you will be the “front line” of Onecom Partners Operations Help Desk and play a vital role in the success of the group and its portfolio of clients.
You’ll be great in this role if:
– You’re a strong communicator with excellent attention to detail and accuracy
– You can empathise with customers and have a naturally helpful attitude
– You’re a problem solver who is well organised and methodical
– You’re IT literate and have a desire to learn and improve
– You can work independently, on your own initiative as well as part of a team
– You have tons of enthusiasm, self-motivation & a willingness to operate flexibly
– You have strong Interpersonal skills and proven ability to develop effective working relationships at all levels
– You understand the need for diligence with reporting and can identify any risk areas
What you’ll be busy doing:
– Answering and responding to Partners and end users via telephone or email
– Handle and resolve customer complaints in a calm polite manner
– Completion of routine administrative duties
– Liaising with multiple departments to process orders, applications and requests
– Monitor and report on business impacting issues relating to key accounts
– Liaising with internal and external auditors and dealing with irregularities as they arise
– Work on several tasks at once and prioritise own workload as operationally required
Who we are
Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.
We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals.
We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now.
Equity, Diversity & Inclusion
Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives.
Notice to Recruitment Agencies
Onecom operates a direct sourcing model and does not accept speculative CVs
