Partner Support Advisor

Location: Brockworth

Salary: £23,000

Hours: Mon-Fri 9-5:30

Co-workers:600+

Who we are: Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to in excess of 800,000 Corporate citizens globally.

We’ve built an award-winning team of ambitious, inspiring and innovative individuals, who act with integrity and knowledge in all that they do.

We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves.

Want to join our journey? Read on..

The task at hand: We are looking for a fantastic Partner Support Advisor to provide front line service to support our Partner Operations Help Desk which intern plays a vital role in the success of Onecom Partners.

As our Partner Support Advisor your responsibilities will include.

– Answering and responding to Partners via telephone or email

– Handle and resolve customer complaints in a calm polite manner

– Completion of routine administrative duties

– Liaising with multiple departments to process orders, applications, and requests

– Monitor and report on business impacting issues relating to key accounts

– Liaising with internal and external auditors and dealing with irregularities as they arise

– Work on several tasks at once and prioritise own workload as operationally required

You’ll be great in this role if: You have previous experience within customer service with an empathetic approach and have excellent communication skills and an understanding of Microsoft packages. You will be an excellent communicator, with a positive outlook and self-motivation.

To enable our people to do their best work and reach their full potential, we offer:

– 25 days holiday + bank holidays

– Up to 12 paid hours a year ‘My Time’

– Day off for your birthday

– Employee Wellbeing programme and 24/7 access to Mental Health support

– Discount for all staff on tech and all the latest gadgets

– Discounted Gym membership and subsidised FitBit

– All expenses paid company events and parties

– Employee reward programme and annual awards

– Limitless professional development with access to our in-house training academy

– Enhanced Maternity and Paternity pay (based on length of service)

– Cycle to work scheme, fresh fruit & eye-care vouchers

– Access to our exclusive Onecom extras portal with over 3000 discounts for different retailers

– Referral bonus

Apply now

Can you see yourself here? We would love for you to apply!

Or, know of someone who would be a perfect addition to our team? Let them know too.

Equality, Diversity & Inclusion

Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010, and building an accurate understanding of the make-up of our talent pools in encouraging equality, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives.