Order Processor

Salary: £30,000 – £32,400 per year

Order Processor – Customer Services

Full time – Monday to Friday

Epsom – £30,000 – £32,400 per annum

Based in Epsom we have a fantastic market leading supplier and importer of natural food products who are looking for a new Customer Services team member to work within their energetic growing team.

Key Responsibilities and Duties:

* Receive orders from Customers.

* Check for any Customer-specific delivery requirements.

* Check stock availability and technical conformity of stock.

* Check haulier availability.

* Confirm delivery date to Customer and enter into IT system.

* Monitor progress of Customer’s order and intervene as necessary

to ensure agreed delivery date is achieved; communicating any issues

clearly and accurately with the Customers.

* Monitor customer offtake of forward sales contracts and liaise with the

Customer if the contracted offtake is not being taken.

* Develop good relations with Customer’s staff, visiting as appropriate.

* Develop good relations with Warehouse staff, visiting as appropriate.

* Obtain competitive freight rates to allow the Sales Team to establish

Prices for new contracts.

Person Requirements:

To have experience of the Customer- Service function in a fast-moving

organisation delivering ex-warehouse.

To have a pleasant outgoing personality which facilitates good interaction

with our customers but who has the strength of character to deal with the

delivery issues which inevitably occur.

To possess the intellect to identify and solve the delivery problems, both

short and long term.