Special Sales Order Processor

Our client is a specialist in the manufacturing field and export their product globally. Due to expansion they are looking to add an additional Order Processor to they Special Sales Department.. Duties and specification as follows: –

1) Deal With Telephone Enquiries:-

 Order placement.
 Order progress.
 Proof of delivery request.
 Invoice/Pricing queries.
 Problem Solving. (Technical; Short Shipment; Incorrect product).

2) Process Orders:-

 Raise order onto mainframe system. (SAP).
 Raise part numbers for any specials that are included in a BOM.
 Raise PO onto supplier / Create production order onto Workshop.
 Supply customer with an order acknowledgement. (E-mail).
 Monitor stock availability situation for production orders / sub-contract orders.
 Monitor progress of orders with relevant Production facility & advise customers of any delays. (Communicate any major delays to Team Leader). (Weekly basis).
 Deal with any queries from relevant Production facility.
 Maintain accurate delivery dates in orders.
 Create BOM for frequently ordered products.

3) Offer product support to customers:-

 Ability to navigate the catalogue.
 Understand the main product groups & their areas of use.

4) Provide support to Quotation Team during busy / holiday periods.

5) General Administration work. (Update RiCRM; Filing etc.).

6) Any other reasonable requests from Management.