Order Processing Management Specialist

Salary: £26,000 – £28,800 per year

Our order process management team in Epsom has a great permanent position for a Specialist to join the team. You will help our teams process orders, update information on SAP and work directly with our customers. You will be highly organised, with a strong focus on providing excellent customer service. You will be dealing with our large customers, working according to deadlines, and liaising with a range of internal stakeholders.

This position is based at our office in Epsom.

What you will accomplish together with us

• Ensuring that customer enquiries are dealt with in line with set targets

• Dealing with all telephone and email enquiries in a professional and efficient manner, ensuring the customer has an appropriate response or passing the enquiry to a relevant colleague

• Processing orders and ensuring they are inputted correctly into SAP

• Ensuring all intercompany purchase orders are placed with the correct vendor for every customer order

• Providing weekly tracker reports

• Preparing and processing credit notes

• Processing customer returns and organising test reports

• Maintaining consignment stock for customers

What will convince us

• Previous experience in order processing management

• Strong customer service skills

• Knowledge of SAP is desirable

• Excellent organisational and communication skills

• Capable of working independently and within a team

In order to commence working with us, the successful candidate will need the right to work in the UK.

Our ambition is to simplify progress in life science research and the biopharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. So that more people can obtain access to better medicine. Nearly 11,000 employees at more than 60 production and sales locations worldwide are committed to this vision. And together, we have grown strongly over the past years. Do you also want to contribute to our vision? Grow with us and benefit from working with a Global Player that has kept its familiar atmosphere:

Opportunity for international career development: A global network offering seminars and training sessions, expert, and manager career paths

Open and highly collaborative culture: Mutual support within teams and working as equals, team spirit and international collaboration

Work-life balance: Working from home at many sites

Intelligent working environment: Working in smart buildings with the latest technology and equipment

Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.

We look forward to receiving your application.