Ops Manager – Identity & Access Management / Service Management

Salary: £378 per day

Operations Manager – IAM / Service Management – Financial Services – Leeds (Hybrid) – £315/day (inside IR35) 6 Month initial Contract

We currently have a new contract for an Operations Manager within Identity and Access Management / Service Management to join an existing team on an initial 6 months contract. You’ll preferably have knowledge of Financial Services – but the most important skill-set is Service Management / IAM, managing a team of 4, with indirect reports of 20+.

This would be a Hybrid role – the role is based in Leeds and remote (2 days in the Leeds office per week).

Your responsibilities will include:

• Looking at the allocation of tickets
• Route cause and demand failures
• Ensuring all queries and escalations are handled
• Managing SLA’s, targets, response times, reporting, issues

You will have the following skills and attributes:

• 3+ years experience in running an IT Service or Support function
• Able to manage an ops team of 20+ people
• Familiar with IAM/PAM tools
• Strong Quality / Service Focus with ITIL experience
• with ServiceNow
• Background in Financial Services would be beneficial

This is an excellent opportunity to join an established team with a shared purpose to support our client’s IAM Operations

If this sounds of interest, please do send me your CV to start a conversation around this.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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