Operations Manager

Salary: £23.36 per hour

Job Purpose

Responsible for managing and continually improving all aspects of the Refuse, Recycling, Street Cleansing service for a designated area within the city to ensure a high standard of service is provided within budget

Experience

• Significant experience of managing front line operational services and resources.
• Experience of writing Risk Assessments and Method Statements, communicating them and ensuring they are implemented.
• Experience of preparing and analysing management statistics and reports.
• Experience of working to deadlines and prioritising own workload.
• Experience of dealing effectively with enquiries and complaints from the public.
• Experience of working and negotiating in a heavily unionised organisation.
• Experience of delivering training
• Experience of Working in a Political Environment

Skills

• Excellent interpersonal skills with the ability to communicate effectively, both verbally and in writing
• Proven ability to manage difficult and/or confrontational situations
• Ability to research into and interpret new legislation.
• Ability to lead and motivate staff, including while under pressure.
• Good ICT skills and use of Microsoft Office package to be able to produce complex business plans, reports and statistical analysis.
• Able to be flexible responding to wider service needs as required and willing to work outside normal hours as required.
• Able to work well as part of a team and to contribute ideas for initiatives and service improvement
• Ability to apply quality standards / requirements relating to the specific role e.g. Refuse, Recycling, Street cleansing

Education

• Up to date knowledge of the Environmental Protection Act 1990 and the Cleaner Neighbourhoods and Environment Act 2005
• A working knowledge of further relevant legislation, including:
  
  • Control of Pollution Act 1974
  • Health & Safety at Work Act 1974 and other Health & Safety legislation
  • Highways Act 1980
  • Litter Act 1983
  • Public Health Act 1936
  • Refuse Disposal (Amenity) Act 1978
  • Collection and Disposal of Waste Regulations 1988
  • Control of Pesticides Regulations 1986
  • Department Of Transport Drivers Hours Regulations

• NVQ Level 4 Managing Waste Collection Operations or proven experience of managing, at senior level, a large front line operational team within the waste industry.
• Hold a current driving licence
• IOSH trained or equivalent experience of managing health and safety in a operational environment.