Operations Coordinator

Organize workflow to meet customer time frames

Management of the warranty registration process and database; effectively handling any warranty issues from the end-user ensuring full customer satisfaction is achieved. Performance analysis of our products in the market place to identify on-going improvements.

To keep records of customer interactions and transactions via a CRM system

Communicate and coordinate efficiently and effectively with internal departments

Proactively follow up on customer interactions

Produce feedback on the efficiency of the customer experience

Some out of hours and weekend work may be required and it may be necessary to work away from home whilst attending trade shows, company sales meetingsand carrying out trade and customer visits; these may be unsupervised so the ability to work on own initiative is essential. A full clean driving licence is also essential

Regular visits to our facility in Ireland will also be required

Key Competencies

Knowledge of customer service principles and practices

Fully competent in Microsoft Office

Previous experience of working with large multiple companies would be a distinct advantage

Previous experience of SAGE 500 or other similar sales order processing systems would be an advantage

Some product knowledge is desirable but not essential as full product training will be given

Experience of working to KPI’s; Target driven and focussed on customer excellence is a must

Able to work to strict and often tight deadlines