Operations Compliance Manager

Salary: £42,000 per year

My client who have been operating since 2015 is a growing provider of manned security services. Their core services include, Key Holding, Alarm Response, Lock and Unlocks, Mobile Patrols, Vacant Property Inspections, Manned Guarding, Site Security, Retail security, Concierge Security, Door Supervision and Event Security for a diverse client base that includes; Councils, Care Homes, Schools, Academies, Universities, Gatehouses, Checkpoints, Zoos, Commercial and Residential companies. I am currently working in partnership with them to find an Operations Compliance Manager. The Operations Compliance Manager is responsible for supporting the daily operational activities of the company by providing support to the Operations team. The Operations Compliance Manager deals with the operational delivery of services from both an internal and external perspective. This person will develop, commission and review operational policies and procedures.

General Duties

* Development, review and implementation of the company’s operational procedures in line with Operations Manual and integrating new systems e.g. Timegate into the Operations Manual

* Review, amend and adapt the Operations Manual in line with the Company’s changing business needs and requirements in response to changes within the Company’s operations

* Integration of Timegate into the operational procedures of the Company

* Taking responsibility for delivery of service to designated contracts

* Identify and address problems and opportunities for the company before they arise

* Assisting the General Manager with operational issues and resolving them in accordance with the Company’s policies and procedures

* Help coordinate induction days and instigate a recruitment process for the recruitment of new security staff

* Assist in the selection and recruitment of security staff including arranging the on-boarding of new staff, identifying future hiring needs and developing job descriptions and conducting interviews to fill open positions

* Assisting in organising staff training and site inductions for security staff

* In coordination with the Security Relationship Manager, promptly answering the questions and issues of staff and other stakeholders

* Assist in correlating employee information into the scheduling software; Timegate

* Respond to staff issues and concerns by identifying solutions and responding to emergency incidents

* Coordinate handover process with the control room operators for their night shift

* Providing excellent customer service and maintaining relationships with suppliers

* Attending client and review meeting on service delivery

* Visiting sites to carry out risk assessments and review of operational delivery

* Review current contracts in order to identify correspondence needed and respond appropriately via email and telephone

* Assist in the production of weekly, monthly and quarterly reports on operational performance

* Generate and produce incident reports and compliance reports for clients, internal and external stakeholders

Candidates for this role should have

* An excellent grasp of the English language and the ability to write informative reports

* Be comfortable producing and using MS Excel spreadsheets

* Have previous experience of Timegate

* Possess excellent management skills

* Experience within the manned guarding sector in a similar role

Salary Up to £42,000, benefits include free onsite parking, enhanced holiday allowance, Death in Service insurance, enhanced employer pension contribution and access to a workplace health and wellbeing service.

We do try to reply to each application personally, however as you can appreciate we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore if we do not contact you within seven days your application for this particular role has not been successful. However we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.