Office Support Assistant

1. Responsible To:

Lettings Manager and Branch Manager as appropriate.

2. Responsible For:

• Booking appointments, qualifying applicants to assess their financial status and suitability prior to arranging viewings. Providing knowledge of our housing stock and locations.
• Confirm access arrangements and preparing viewing paperwork for consultants.
• Confirm next day’s viewings and diaries in advance.
• Updating system with notes with all feedback and status updates.
• Assisting generally with Consultants administration in the office as required, using Docusign accordingly, chasing let risks forms, photo ID and Proof of address etc.
• Assisting Consultants with maintaining their applicant databases, conducting ring outs, closing off applicants, updating criteria and notes. Dealing with internet enquiries, walk ins and answering phones.
• New business generation, regular brand awareness, canvassing, station drops, events etc
• Selling company products and services positively.
• Following company policy as to personal security at all times.

When required:

• Conduct viewings showing properties positively to achieve offer to let or buy.
• Reporting on any want of repair or lack of security at properties.
• Ensuring that properties are secure and lighting switched off after showing.
• Returning keys immediately after each showing.

These duties may be reasonably amended from time to time at the discretion of the company.

3. Dress Code

Professional, approachable and presentable attire

Monday – Friday 9am to 6pm
Every other Saturday with a day in lieu during the week

Must have a full clean driving license with potential access to a pooled company car.

Candidate will have good time management and organizational skills Ability to communicate and relate to clients. Photography and writing skills are always handy!

£16 – 20. 000P.A. (split between a basic of £16K and bonus or £18 – 19K with small bonus)