Office Administrator

Salary: £26,000 – £31,200 per year

We’re recruiting for a very successful, small SME based in Ellesmere Port. They deal with heating, installation, spares & customer support & are a leading brand in their field & we’re seeking a flexible, responsible & well & widely skilled Office Administrator with good Customer Services skills.

The role is to replace a long serving employee & though we need an applicant with relevant administration, customer services & essentially Sage experience, the company plans a long handover & full training will be given in products, services & daily tasks. It’s a very varied, multi skilled role & we understand we may not get a candidate with all the skills needed initially.

We ideally seek a responsible, communicative & willing Administrative / Customer focussed candidate who can jump into the role, learn the tasks with the present employee & work very much as the need arises & the job demands. You’ll frequently work alone in the office & so you must be comfortable with that.

In summary the job is to deal with inbound customer / supplier enquiries, identifying & understanding customer needs & providing a consistently high quality service. It can be a very busy job & though also seasonally driven, overall we need a candidate who is happy dividing their working day between office support & administration & customer calls (all incoming – no selling involved). This split can be 50/50 in their busy season.

The Administrator role:

• To investigate & resolve routine customer & creditor enquiries at first point of contact
• Ensure delivery of an efficient & effective service to the customer by providing weekly proactive client communication by phone & email
• Provide accurate information on products & services & update/maintain customer account details with accurate & appropriate information & data
• Work flexibly to meet customer demands & workload
• Always professional, co-operative and flexible in line, ensuring highest levels of customer service

Order Processing:

• Sales order processing (phone, fax, email and post orders)
• Processing quotes, samples & proforma invoices
• Pro actively contacting suppliers to check purchase order details & delivery dates
• Build and maintain strong relationships with major accounts
• Liaison with transport
• General administration of accounts Sales/Purchase order processing & bank reconciliations

Stock Control:

• Receiving & shipping stock, stock audits & rotation
• Good in/out & maintain optimum stock levels

Most of the daily tasks are completed on Sage 50 & so we need a candidate with good MS Word & Sage too.

This is a modern, very small but very successful SME & the present candidate has enjoyed the role & contributed very much to the growth, standard & reputation of the business & we hope this new employee will too. They operate as a small, informal team in a friendly open plan office environment & pride themselves in the service they provide to our customers.

Salary: £26,000 – £31,200 per yeardays + Bank Holidays & 9-5pm. Pension & Medical Cashplan also offered. Free parking on site but also served by bus routes.