Network Support Engineer

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve alongside us.

So, whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

A Network Support Engineer is responsible for providing technical assistance and support to ensure the smooth operation of computer networks for customers. Their primary focus is on troubleshooting and resolving network issues, maintaining network infrastructure, and supporting network users. The Network Support Engineer will be responsible for maintaining clients’ networks, including Ethernet LANs and WANs, routers, switches, firewalls, and WiFi on a variety of platforms (Juniper, Cisco, Fortinet, and Meraki, to name a few). To fulfil client orders, you will own and manage support cases on our Service Now platform, as well as use network management tools to support customer networks and develop and implement common network provisioning activities. Configure and troubleshoot routers, switches, firewalls, and WiFi access points. Collaborate with other support teams such as the Service Desk, Voice, Projects, Infrastructure, Cloud, and Applications. You may be required to attend customer sites and visit remote sites; therefore a full UK driving license is essential.

This vacancy offers right candidate the opportunity to learn and develop in their networking skills in a cutting-edge service provider environment with access to many technologies and products. Supported by a team of Cisco, Juniper and Fortinet certified experts, you will have the opportunity to learn new skills.

What will you bring?

• Experiencing of installing and supporting Cisco , Juniper ,
• Fortinet networking LAN and WAN solutions .
• Experiencing of monitoring tools like LogicMonitor ,
• Observium would be an advantage
• Excellent written and verbal communication skills
• Good technical ability with a solid grounding in routing, switching, security , WiFi products and technologies
• Have a can-do attitude, be pro-active, enthusiastic and be able to pick up and learn new technologies in a fast moving dynamically changing environment.

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash
• Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Holiday buy back scheme (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years, acquiring TNP, Risual, and Tisski to form the Node4 group. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Simply put, Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.