Night Receptionist / Administrator

We require a receptionist/administrator to work in a busy health care setting. This post is to work nights (11pm – 6am) and will require working on a rota basis.

Duties will include, but will not be limited to:

Scrutinise the ED records that require discharging, ensuring all coding is complete and accurate, liaising with medical and nursing staffing as required.

Keep a log of inaccurate coding by clinicians for audit purposes.

Discharge records on SystmOne in an accurate and timely manner.

Make regular checks on the system to ensure all records can be accounted for, tracing any missing records.

Input timely referrals, appointments and outcomes onto SystmOne for ED and Fracture clinics.

Liaise with all levels of professionals e.g. nurses, doctors, consultants, ambulance crews, police, security and other members of the multi-disciplinary team both internal and external.

Contact patients and other Health Care providers as necessary regarding referrals and appointments.

Retrieve hospital notes for clinics and ensuring adequate stock levels for clinic preparation.

Arranging transport as required for patients returning home or follow up clinic attendance.

Daily scanning and indexing of records, including alerts; ensuring departmental procedure is adhered to with regard to quality of preparation and scanned documents.

Regular cleaning and general maintenance of scanner, including replacing parts as required.
Cover reception duties as required, including booking in patients, dealing with telephone enquiries and providing cover for breaks.

Ensure that information relating to patients is treated as strictly confidential and patient consent is asked regarding viewing of clinical records within SystmOne.

Assist patients, relatives and colleagues by dealing with telephone and face to face enquiries in a constructive and sympathetic manner.

Provide support to distressed patients and relatives

General office duties e.g. filing, faxing, dealing with prescription payments etc.

Monitor activity within children’s and main waiting rooms, using own judgement to alert nursing staff of any deterioration in patient condition or security for aggressive and abusive patients.

Liaise with other departments as required, e.g. Acute Admissions, Wards, Appointments

Maintain flexible working arrangements in times of sickness and absence of colleagues in order to facilitate the smooth running of the service.

Attend Trust mandatory training courses/lectures and participate in major incident workshops.

Any other duties as directed by the Clerical Services Manager/Team Leader.

PLEASE NOTE: DUE TO THE LARGE VOLUME OF APPLICATIONS WE RECEIVE, ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED WITH FEEDBACK. IF YOU HAVE NOT BEEN CONTACTED WITHIN 3 WORKING DAYS OF YOUR APPLICATION THEN ON THIS OCCASION YOUR APPLICATION HAS NOT BEEN SUCCESSFUL.