Multi-Trades Operative – New Homes

Salary: £36,000 – £42,000 per year

Our client is looking to recruit a permanent Customer Care / Multi Trades Operative to carry out repairs on new build homes. You’ll live in or around the Basingstoke area to enable you to cover the required sites.

You’ll ensure service levels and customer satisfaction are maintained, from the point of customer’s completion on a property through the 2-year warranty period, and beyond if required.

RESPONSIBILITIES & ACCOUNTABILITIES

• Ensure property and furnishings are properly protected prior to commencing works. Dust sheets will be provided and every care must be taken to avoid disturbance or accidental damage to the customer’s belongings and property.
• Carry out accepted warranty or defect works and ensure they are completed in accordance with weekly schedule of appointments and worksheets, providing good workmanship.
• Ensure that all materials and tools necessary for the satisfactory completion of the works have been sourced and are available prior to commencing works. 
• Assist with collection of materials when necessary.
• Focus on completion of works on schedule and within programme and timescale given to customer.
• Record any variation to the works undertaken and all requests made by the customer on the Standard Customer Service Work Request Form and where further investigation is required, document the reasons and pass to the Customer Service Coordinator on the same day.
• Be aware of completing work to both customer and company’s satisfaction and obtain written confirmation from the Customer of their satisfaction with the completion of works before a service call is deemed concluded. 
• Report any persistent recurring warranty or defect issues to the Customer Service Manager and note any customer details that may assist Customer Service in on-going management of customer relationship.
• Inspect properties for defects and oversee works undertaken by sub-contractors, as required.

Ideally you’ll have a new homes background however, we will consider applicants who have a solid residential/domestic background and a broad range of trade skills. Additionally, strong customer service experience in dealing with home owners or tenants is essential.

Company van is provided for business use and pre-paid card for business fuel and materials.