Motor Engineering Coordinator

Salary: £29,311 per year

03117 Motor Engineering Coordinator Tonbridge Salary up to £29,311.

Do you want to work from home?

Do you have previous experience of motor claims

Do you have knowledge of motor vehicle construction and modern repair techniques

Motor Engineering Coordinator

Tonbridge

Salary up to £29,311.

Permanent

Full time

We deliver straightforward and reliable claims solutions, specialising in household and motor insurance claims with a focus on customer service.

We have a dedicated team of experts who offer all our customers a bespoke tailored solution, using proactive and cutting-edge technology that enables us market leading results.

Who are you?

As an Engineering Customer Service Co-ordinator, you’ll be committed to providing our customers with a world-class claims service by ensuring that their claims are assessed quickly and where appropriate, settled in the shortest possible time in line with industry and company guidelines.

What you’ll be doing

You will be working within a team dealing with our policy holder who has suffered a loss following an incident involving their car and so you will be patient and empathetic. You will proactively manage our Policyholders/Third parties repairs throughout their journey. You must be able to obtain all relevant information and record this accurately while providing the Policy Holder with excellent customer service and assistance

Key Duties & Responsibilities

Support inbound and outbound calls in relation to supplier claim queries for repair, total loss, invoicing and recovery charges

Provide invoice payments to our Approved Repairers and to Non- Approved repairers for their services.

Negotiate and agree storage and recovery costs, ensuring there is no delay to the customer journey

Maintain supplier relationships

Update MIAFTR records and salvage clearance

First time resolution of any complaints

Compile all inherited charges on claim to complete recovery pack on non-fault / split claims

Send engineers non fault recovery invoice list to enable re rate

Receive re rated invoices from engineers, check all charges and images attached and send to recovery team to enable recovery from TP insurers

Health and safety requirements

Conduct yourself, and carry out work, to ensure compliance with the Company’s Health, Safety and Environmental Policies.

Skills we need: –

Good working knowledge of motor vehicle construction and modern repair techniques.

Motor Claims knowledge including a basic understanding of insurance principles

Good working knowledge of computerised damage estimating systems, including Audatex

Good spoken and written communication skills

Accuracy and attention to detail

Positive and self-confident approach when dealing with our customers.

Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customers

Ability to work well under pressure, meet deadlines and where required be able to use own initiative.

PC literate with good administrative skills

Ability to take on increased ownership and responsibility when necessary

demonstrable ability in numeracy skills & written English

What are we looking for?

Motor Engineering Coordinator – Full time positions x 4. 37.5 hours per year, office base Salary up to £29,311. Looking for somebody with good working knowledge of motor vehicle construction and modern repair techniques. Motor Claims knowledge including a basic understanding of insurance principles. Will be required to attend office at least 2/3 days per week. The roles became available due to company growth. The candidates will be required to attend the office, until fully competent to work from home.

What do we offer?

 We are currently building our own fully equipped gym in Tonbridge office, which will be available to all employees Monday to Saturday.

We pay £25 premium for great customer service, i.e. every 5* review received in their name on Google or Trustpilot.

We pay discretionary performance-based bonuses every May, which is capped to 10% of the annual salary.

We heavily invest in talent management! Currently have 10 employees studying CII, 5 will start shortly Surveying degree (level 6) course, 3 studying surveying level 3 and 1 employee studying public relations. We are delegating at least 10 employees a year to get a fully funded professional qualification.

We have a standard pension scheme with People Pensions.

Big parking, and we are located very close to Tonbridge Station (10 minutes’ walk). We are 2 minutes away from big Sainsburys, and 5 minutes away from town centre.

Offering free Coffee/team facilities

Great Social events, such as Summer Party and Christmas Party. We also do a lot of charity and social events through the year.