Mortgage Administrator (Processing / Completions)

Our client is deemed to be one of the UK’s top ten Mortgage Brokers. A small but dynamic and rapidly growing brokerage company that prides itself on its excellent commitment and service to its clients. This is a fantastic opportunity to join our client at a busy and exciting time and develop your mortgage skills further as a Mortgage Administrator.
The key responsibilities are:
• Appreciation and drive to implement a first class customer experience
• Ability to assess internal client audit documentation to ensure they are 100% compliant and all recommendations fully meet the client’s stated needs and objectives
• Assess lending risk and appetite of lenders and facilitate all business requirements to mitigate risk
• Work in partnership with customers to obtain a fully requested list of documentation within tight and specific timescales
• Ability to collate, process and accurately assess documentation in support of a client’s protection/mortgage application
• Assess client affordability based on income and to forensically assess bank statements to calculate outgoings and to highlight any irregular payments
• Key online protection and mortgage applications accurately and without error, using fact find and oral/written communication from customers
• Efficiently and pro-actively para-plan cases from application to offer and then to completion, building strong relationships with clients and lenders during the process
• Ability to use and record notes effectively on a Client Management System
• Work effectively as part of a team and prioritise cases
• Committed to work to specific key performance indicators as they relate to service level times, errors and customer service feedback
• General admin duties for office management (petty cash, shredding process, filing)
Experience
• A minimum 2 years Protection and Mortgage Administration, risk assessment and compliance
• Management of individual cases from both a business/lender/client perspective
• Worked in a driven, customer focused, fast paced, busy environment
• Implemented targets, ensuring strong individual and team results
• Use of spreadsheets Excel
• Complaint handling to ensure a win/win outcome
Attitude
• Proactive, direct, organised self – starter
• Strong problem-solver
• Proven relationship builder with clients and lending partners
• High standards and delivering on 100% of promises
• Strong ambition and drive
• Results as well as process driven
• Take responsibility
• Positive and articulate demeanour alongside engaging interpersonal skills
• High level of self awareness
Salary circa
• £25,000- £30,000 p.a.