Minor Works Contracts Mananger

Salary: £78,000 – £96,000 per year

Masterfix GB is a multi-trade property maintenance contractor, is dedicated to delivering exceptional property care. Serving London’s high-end developers, freeholders, managing agents, homeowners, retailers, and hospitality outlets across central London and within the M25 delivering multi-trade reactive, minor works, planned maintenance and Insurance Reinstatement works.

The company are looking to recruit an experienced Project / Minor Works Contracts Manager.

Essential Skills

Masterfix GB Limited delivers a wide range of tailored planned, testing and the certification of installed services along with a 24-hour multi-trade reactive maintenance back up service.

Delivered through a predominantly directly employed and stable workforce to both the professionally managed residential and the commercial market sectors we now attend over 2,000 tasks monthly.

Over the past two years, our reactive maintenance department have seen growth in minor works projects typically ranging between £3,000 – £40,000 and are now looking for an experienced contracts manager to join the team to manage enquiries from estimating through to completion of works.

The role, reporting to the Operations Director (A Board member) is pivotal to the ongoing growth and success of the department and our company, with quality, first class communications and value for money at the heart of all that we do, we have significant growth plans that will provide an excellent opportunity for the person that shares our passion for all-round service excellence.

Duties and responsibilities

The key primary job duties and responsibilities are detailed in summary below.

Service Delivery – To ensure all work instructions are handled and delivered with the utmost professionalism and in line with regulatory and client specific SLA’s / KPI’s.

Estimating – To be fully conversant with current building practices and regulations and be able to complete the standard estimate template, Costs & Sales Summary within the database. On more substantial enquiries, it may be necessary to provide a separate cost and sales summary in excel format, that is in turn loaded onto the “file store” contained within the database.

Client Management and Development – The Minor Works Contract Manager is to meet clients on a regular basis during the course of works to develop long term relationships

and to reinforce our desire to excel, they will understand any client’s issues and work with the team in order to swiftly resolve these.

Financial Management – To be financially aware and commercially responsible for achieving the required income and appropriate margins in line with company forecasts.

To work with credit control as required to promptly resolve any performance related late payment issues.

Health & Safety – The Minor Works Contracts Manager, Ideally IOSH or NEBOSH qualified is expected to uphold the businesses Health and Safety policy and ensure all personnel associated with works meet all company and client requirements.

Office Team Management – To work alongside the Reactive Service Team Managers and

Co-Ordinator in order to deliver service excellence and the best possible customer experience in all areas, providing technical support to the team and the clients as required.

Engineer Management – The successful candidate will motivate and lead the field based multi skilled mobile resource and sub-contractors to ensure works are completed on time and to the highest achievable standards.

Reporting – Provide weekly service report, on estimate conversions, current works update and completion date, sales, margins and opportunities.

Requirements for Role

A strong, proven trades background with appropriate supporting qualifications.

A thorough understanding of building regulations and practices including listed building status.

Significant experience in delivering similar works within the Retail, Restaurants, Public Houses, Offices and Private residential premises.

Possess the ability to work well with others, making clear decisions in line with Board requirements and delivering the agreed operational and financial performance of the department.

Demonstrate 360-degree leadership skills that underpin the overall strategy of the department and that of the Company overall.

Desirables for Role

IOSH or NEBOSH qualified.