Manufacturing Applications Support Engineer

Job title: Manufacturing Applications Support Engineer

Location: Samlesbury – We offer a range of hybrid and flexible working arrangements

Salary: £45,326 – £49,834

What you’ll be doing:

• Providing First Line application support for manufacturing systems that include Tool Data Management (TDM), Lighthouse Systems (Shopfloor-Online)
• Interfacing with external teams providing Second/Third line support
• Performing a level of system/data problem analysis & resolution
• Coordination of regular service pack updates and change request installations
• Providing Support and assistance to 3rd parties e.g. DXC and the IM&T project community with service transition activities for projects and the introduction of service changes
• Service management i.e. monitoring & reporting of annual arrangements

Your skills and experiences:

• Experience of working within a Service Provider environment
• Previous experience of supporting successful deployment of complex IT solutions and upgrades
• Ability to work with Service Providers to achieve the best outcomes for the business
• Working with complex vendor and stakeholder models
• Qualification in an IT related discipline (Degree / ITIL), or equivalent experience
• Technical knowledge of Tool Data Management (TDM) is desirable
• Technical knowledge of Lighthouse Systems (Shopfloor-Online) is desirable
• Business knowledge of Manufacturing, Fastem’s, and Machine tool cutter pre-set is advantageous

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

The Manufacturing Systems Competency Centre team:

The successful candidate will join the Manufacturing IT Support team to work closely within the Air sector functions to identify and shape future IT needs. You will be joining a dynamic, high performing team and work in a fast-paced environment with the ability to build strong customer relationships

You will provide First line application support for Manufacturing systems that include Tool Data Management (TDM) and Lighthouse Systems (Shopfloor-Online), as well as, providing day to day support to the manufacturing business areas including manufacturing configuration of key systems, networks and future upgrades to toolsets

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Closing Date: 18th December 2023

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.