Housing Manager – Extra Care

Area Manager – Extra Care (Housing)

Location: Home based with regular travel throughout West London and Surrey

Salary: up to £43,870 depending on skills and experience

Contract Type: 15 month fixed term contract to end 31/1/2025

Hours: Full Time, 37.5 hours per week

Please note you must be based in either West London or Surrey for this role, or within a reasonable commutable distance.

As an Area Manager within our Extra Care team, you will oversee and manage our location managers and support staff across a defined geographical area.

You’ll be responsible for ensuring our services are delivered at a local level and meet the aspirations of our current and future residents.

Key responsibilities include:

• Leading and developing the area team to ensure they meet their full potential and continue to deliver excellent services on behalf of Anchor
• Working with partners and building relationships locally to ensure that high quality services are delivered to residents
• Delivering services within budget and meeting KPI’s across your area
• Accountability for implementing the resident engagement strategy at a local level, ensuring that all residents have an opportunity to shape local provision and are encouraged to be involved in their local community
• The Area Manager role is a key position; individuals with exceptional customer focus, initiative, leadership and accountability are key requisites. You should put the resident at the heart of your decision making and be an ambassador for our values.

A bit about you

You will need to be able to demonstrate an ability to deliver against performance targets in a fast- changing environment whilst maintaining customer focus and support for your team.  You will also bring with you the following skills and experience:

• The ability to lead, manage and motivate a geographically dispersed team in steady state and through change environments
• A willingness to innovative, adapt readily to change, identifying and creating opportunities to improve services locally
• Knowledge and experience of dealing with more complex resident issues and the ability to “walk in a residents’ shoes”
• A successful track record of creating and sustaining strong, positive relations with internal and external stakeholders

Our Extra Care housing locations offer high-quality independent accommodation, with a range of great on-site facilities in fully accessible settings, in thriving communities. Residents are able to live the life they choose, with the added benefit of care, support and additional services from an on-site team of professionals when needed.

Our local teams will work together to manage, develop and support the delivery of excellent resident service and engagement, driving a culture of co-creation and community, in their assigned district or area.

Team members will require tenacity, passion, commitment and resilience to help us achieve our ambition of creating communities where people love living in later life.  If you think you have something to offer, take a look at the role profiles – there are two different roles available.  We look forward to hearing from you.